As a small business owner, I rely on platforms like Snapchat to market my business and connect with potential customers. But sometimes the platform can be finicky, and I run into issues adding new contacts.
With over 100 million daily active users, Snapchat is a powerful tool for entrepreneurs looking to engage younger demographics. However, if you suddenly can‘t add someone new to your Snapchat network, it can disrupt your marketing and outreach efforts.
Here are the top reasons you may be having trouble adding Snapchat contacts as an entrepreneur, along with my recommended troubleshooting tips:
They Blocked You
Let‘s start with the most straightforward reason – you‘ve been blocked! As a business owner, you may have contacts who block your Snapchat handle to avoid your marketing messages.
According to Snapchat, there‘s no notification if you‘ve been blocked by another user. Some signs include:
- Their username doesn‘t show up in Snapchat search anymore
- Your chat history with them disappears
- They never open your snap messages
If you suspect you‘ve been blocked, I recommend reaching out on another channel to politely ask if they have blocked you. If they confirm, you‘ll need to wait until they unblock you to add them again. Patience and understanding go a long way!
Their Account is Private
Snapchat users can choose to have a private account, meaning only existing friends can view their content or contact them. As an entrepreneur, you may try adding an influencer or celebrity on Snapchat only to find out their account is private.
To get access, you‘ll need to find another way to get them to add you first before you can add them back. This usually requires making a connection through another channel like Instagram or Twitter. Building relationships takes time!
They Hit the Friend Limit
There is a limit of 8,000 friends per Snapchat account. Power networkers may already be at capacity, preventing them from accepting you.
Ask the contact if they‘ve reached the limit and need to remove existing connections before adding you. As an entrepreneur myself, I‘ve been in this situation a few times!
Deactivated Account
Sometimes contacts deactivate their Snapchat account temporarily but don‘t fully delete it. Their account will disappear from search during this time.
Reach out via another method to find out if they‘ve deactivated their account. If so, they‘ll need to reactivate it before you can add them again.
Sync Your Contacts
Snapchat pulls your contacts from your address book to help you connect. If the app‘s access to your contacts is disrupted, it can mess with finding new friends.
I recommend syncing your contacts in the Snapchat settings menu to refresh Snapchat‘s access. This can resolve issues finding and adding new contacts.
Check Your Connection
Of course, any app will have trouble functioning without an internet connection! As an entrepreneur on the move, I‘ve had spotty connections disrupt adding Snapchat contacts.
Try connecting to different WiFi networks or switching between cellular data and WiFi to troubleshoot. A limited connection could impede the process.
Update Snapchat
I make a point to keep all my apps updated to avoid bugs. Updating to the latest Snapchat version can help resolve quirks around adding new friends and contacts. Don‘t neglect those update reminders!
As an entrepreneur, mastering marketing platforms like Snapchat is key for reaching my audience. By troubleshooting issues, I can keep growing my Snapchat network and presence. Let me know if you have any other questions!
