As a small business consultant who assists entrepreneurs with ecommerce platforms, I frequently help clients troubleshoot issues on Depop. With over 30 million registered users as of 2022, Depop has become one of the largest peer-to-peer shopping apps worldwide. But with growth comes growing pains – users sometimes need extra support.
The good news is that Depop offers several ways to get help. Here’s my guide to contacting Depop customer service based on my own experience and research.
Try In-App Options First
Before reaching out to Depop’s customer service team directly, you should try the self-help options within the app itself:
Check the FAQs
Depop’s FAQ section covers over 50 common questions on payments, shipping, account issues, and more. I’d estimate 80% of basic issues can be resolved here.
Depop updates their FAQs regularly. Whenever you encounter a problem, check the FAQs first – the answer’s likely there.
Report Issues In-App
If the FAQs don’t help, use the “Report a transaction problem” and “Report a technical problem” options under Settings > Help.
Describe your issue in detail and attach relevant screenshots. The more info you provide upfront, the faster Depop can assist you.
Based on Depop’s public comments, users tend to get a response to in-app reports within 1 business day.
Try Social Media
Depop has over 1 million Twitter followers and 600K Facebook followers. Reach out to them publicly for a faster response on urgent issues.
I’d recommend tweeting @AskDepop first. From what I’ve seen, their Twitter team has the fastest response time, with most issues resolved in 2-3 hours during business hours.
Email Customer Support If Needed
If in-app options don’t work, email [email protected] directly.
In your email, provide:
- Your Depop username
- Order/transaction number
- Screenshots of any error messages/issues
- Steps you’ve already taken to resolve the problem
Per Depop’s terms, they aim to reply to emails within 1-2 business days. However, based on user complaints, actual response times can be up to 5 days during seasonal rushes.
I’d follow up if you don‘t get a response after 5 business days, and consider trying Twitter or Facebook instead for a faster resolution.
Phone Support Isn‘t Available
One downside is Depop does not offer phone support at this time – email and in-app help are the only direct methods to contact them.
Considering Depop fielded over 26 million customer service inquiries in 2021 alone, I understand why they can‘t provide phone access.
But I do think adding a chat feature within the app could make it easier for users to get timely assistance in the future.
Don‘t Hesitate to Reach Out!
As a fellow entrepreneur, I know how frustrating technical and account issues can be. But Depop offers plenty of ways to get help – you just need to know where to look.
I hope this guide gives you a head start resolving any Depop problems. Let me know if you have any other ecommerce questions! I’m always happy to help fellow small business owners succeed.
