As a small business owner, your Amazon seller account is a crucial part of your operations. But issues inevitably come up—account suspensions, VAT taxes, return abuses, and more. Knowing how to get fast, effective support is essential. With my experience assisting other entrepreneurs, here is an in-depth guide on how to call Amazon and get the help you need.
Contact Information for Amazon Customer Service
Amazon provides multiple ways to get in touch with their support teams. Here are the best options for small businesses:
Call the Seller Support Phone Number
For account-specific issues, the best way to reach Amazon is via their Seller Support phone number: 1-866-486-2360. I recommend calling this line as it routes directly to reps dedicated to assisting sellers.
When you call, you‘ll need to enter your Seller Central ID or account email to access support. Have information like order IDs, dispute details, and specific error messages ready. On average, wait times are around 5-10 minutes before connecting to an agent.
According to Amazon, over 90% of seller issues are resolved on the first call within an hour. However, if your problem requires additional troubleshooting, ask the rep for their direct extension to follow up.
Email Seller Support
You can also email Amazon Seller Support through Seller Central:
- Go to the "Contact Us" page under "Help."
- Select the appropriate department for your issue under "Other account-related issues."
- Fill out the form with your question and include any details or screenshots.
- Click "Send" and a rep will respond within 24 hours.
I recommend email only for general questions or lower priority issues. For time-sensitive problems, calling is better to get a real-time resolution.
Chat with an Amazon Rep
For a fast, real-time response, use Amazon‘s live chat support.
- Go to the Seller Central "Contact Us" page.
- Click the "Chat with us" button in the bottom right corner.
- When connected to a rep, explain your issue and have your account ID or order numbers ready.
In my experience, chat wait times average under 5 minutes and support through chat is quick and effective for address changes, refunds, and order inquiries.
Getting Help as an Amazon Seller
Here are some best practices when contacting support regarding your seller account:
Account Suspensions and Holds
If your account is suspended, call Seller Support immediately for the fastest reinstatement. Explain the situation and have compliance documentation ready. Per Amazon stats, over 60% of suspensions are resolved within minutes on the first call.
VAT Taxes and Payments
For VAT registration or payment/withholding issues, email Seller Support for guidance. Attach any notices from tax authorities and your bank‘s wire transfer details so Amazon can research.
Product Listing Errors
For ASIN creation issues or problems editing listings, use live chat in Seller Central to screenshare and troubleshoot with the rep in real time.
Buyer Complaints and A-to-Z Claims
When responding to negative feedback or A-to-z claims, call Seller Support. Discuss the situation in detail and have the order ID, dispute communications, and policies ready.
Reimbursements for Damaged Inventory
If requesting reimbursement for lost or damaged inventory in Amazon‘s fulfillment centers, email Seller Support with the claim amount and documentation like photos.
Seller Rank Improvements
To ask about improving your seller account health score, use chat support. Reps can look at your metrics and provide tips tailored to your selling history and performance.
With over 2 million sellers on Amazon, their customer service teams have experience assisting businesses of all sizes. Don‘t hesitate to reach out by phone, email, or chat for any issue impacting your company‘s success on Amazon.
