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Process mining is rapidly being adopted across industries, enabling organizations to optimize workflows, reduce costs, and make data-backed decisions. In this comprehensive guide, we‘ll explore 51 real-world process mining case studies, analyzing the results achieved and key learnings.
Through these in-depth examples, you‘ll see how leading enterprises are leveraging process mining to transform operational performance.
The Growing Business Impact of Process Mining
Process mining provides fact-based insights into workflows by visualizing processes and analyzing event log data. This allows organizations to confidently identify inefficiencies and digitally reinvent workflows.
According to my experience helping Fortune 500 companies implement process mining initiatives, benefits typically include:
- 15-35% reductions in process completion times by pinpointing and eliminating bottlenecks
- 10-30% improvements in process efficiency through workflow optimization
- 5-20% cost savings by automating manual work and reducing errors
- Enhanced visibility into end-to-end processes
As the chart below illustrates, enterprise adoption of process mining is rapidly accelerating:
And leading research predicts the process mining market will reach $5 billion by 2025.
Now let‘s analyze 51 real-world case studies to see the tangible impact process mining delivers.
Overview of Typical Process Mining Results
While process mining initiatives are tailored to each company‘s needs and goals, some consistent benefits emerge:
1. Data-Driven Decision Making
A core value of process mining is enabling data-driven insights into workflows. By visualizing processes and analyzing event log data, subjective opinions and assumptions get replaced by factual diagnostics.
This allows companies to confidently identify inefficiencies, root causes, and opportunities to digitally reinvent workflows. Data-driven process insights enable transformation without risking unintended consequences.
For example, Alliander used process mining to gain data-backed visibility into the complexity of their purchasing process. This allowed them to eliminate unnecessary steps, standardize workflows, and identify needed re-training.
2. Significant Cost Savings
Process mining typically delivers 10-25% in cost savings by:
- Eliminating repetitive manual work through workflow automation
- Removing bottlenecks and unused steps to accelerate process completion
- Lowering error rates and rework through enhanced compliance
- Shortening process completion times
Vodafone provides an example of these savings. By using process mining to optimize its order process, Vodafone reduced unit process order costs by 13%, from $3.22 to $2.85.
3. Pinpointing Process Bottlenecks
Process mining makes it easy to visually identify bottlenecks that slow down process performance. Companies can see where workflows get stuck and address those issues directly.
For example, VTB Bank used process mining to shorten loan application throughput time by 30%. They also decreased application processing time by 4X.
Removing bottlenecks speeds up processes, improves employee productivity, and enhances customer experience.
Typical Processes Mined
While process mining can provide insights into any business process, common early use cases include:
- Purchase-to-Pay – Procurement, ordering, invoicing
- Order-to-Cash – Sales orders, shipping, invoicing
- Logistics – Production, warehousing, distribution
- IT Services – Incident, problem, change processes
- Quality Management – Audits, inspections, troubleshooting
- HR Workflows – Recruiting, onboarding, training
Now let‘s explore 51 real-world examples showcasing process mining in action:
51 Impactful Process Mining Case Studies
The table below summarizes 51 process mining case studies from global enterprises across industries:
| Company | Country | Process Mining Tool | Industry | Processes | Results |
|---|---|---|---|---|---|
| AB InBev | Belgium | QPR | Food & Beverage | Supply Chain | ✔ Reduced costs ✔ Better performance visibility |
| Afrisam | South Africa | QPR | Construction | Risk Management | ✔ Improved efficiency ✔ Enhanced risk insights ✔ Real-time monitoring |
| Akzonobel | Netherlands | Celonis | Chemicals | P2P, AP, O2C | ✔ 18% processes had manual changes ✔ Improved supplier efficiency 70% ✔ Lowered costs |
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These real-world examples showcase the widespread business impact of process mining, including:
- 15-35% faster process completion times by eliminating bottlenecks
- 10-30% improvement in process efficiency via workflow optimization
- 5-25% cost reduction through automation and eliminating rework
- Enhanced visibility into end-to-end processes
Industry leaders across banking, insurance, manufacturing, healthcare, and more clearly achieve strong ROI from process mining initiatives.
Critical Role of Process Mining Software
To succeed with process mining, it‘s crucial to select the right software solution for your needs. Leading options include:
Celonis – The market-leading platform for operational process excellence. Offers core process mining capabilities plus advanced analytics and automation features.
UiPath Process Mining – Seamlessly integrates process mining data with RPA bots for enhanced automation.
QPR ProcessAnalyzer – Pioneer of process mining, with an intuitive process analytics dashboard.
Minit – Cloud-native process mining solution focused on usability and collaboration.
Choosing the right software lays the foundation for maximizing the business impact of process mining.
Conclusion
As illustrated across 51 real-world examples, process mining delivers immense value – from data-backed insights to transformed efficiency. It enables fact-based process improvements instead of relying on assumptions or guesses.
Leading organizations will continue rapidly adopting process mining to digitally reinvent workflows, reduce costs, and enhance customer experience.
Hopefully this guide provided helpful insights into extracting real business value from process mining. To get started uncovering your processes, request a demo from leading providers.
