We‘ve all been there – you place an order for Domino‘s pizza delivery or carryout, but then your plans suddenly change. Maybe something came up and you won‘t be home to receive the pizza, or perhaps you simply changed your mind and are no longer craving pizza. Whatever the reason, you now need to try to cancel your Domino‘s order. But what‘s the best way to go about it?
Don‘t worry, canceling a Domino‘s pizza order is usually possible, as long as you act quickly enough. In this article, we‘ll walk you through the cancellation process step-by-step for online orders, phone orders, and orders placed through the Domino‘s app. We‘ll also share some useful tips for avoiding the need to cancel in the first place, and let you know what to expect in terms of refunds.
By the end, you‘ll be fully prepared to cancel your Domino‘s order with minimal hassle the next time your dinner plans change unexpectedly. Let‘s get started!
How to Cancel a Domino‘s Order You Placed Online
If you placed your Domino‘s delivery or carryout order online through the Dominos.com website, canceling it is a straightforward process. Simply follow these steps:
- Log in to your account on the Domino‘s website
- Go to "Orders" from the main menu
- Find the order you wish to cancel in the list of upcoming/pending orders
- Click "Cancel" next to that order
- Confirm the cancellation when prompted
As long as your order is still in the early stages of preparation, the cancellation should be processed immediately. You‘ll receive a confirmation email to notify you that the order has been successfully canceled.
However, if your order has already progressed to a later stage, such as being put in the oven or out for delivery, the "Cancel" button will become unclickable, or may not appear at all. In this case, you‘ll need to contact the store directly by phone to see if they can still cancel it (more on this below).
Something to note is that you can only cancel a Domino‘s order through their website if you initially placed the order online as well. If you ordered by phone, you‘ll need to call to cancel.
Canceling a Domino‘s Order in the App
The process to cancel a Domino‘s order in their mobile app is very similar to canceling an online order. Open up the app and follow these steps:
- Tap the "Menu" icon in the upper left to open the main menu
- Select "Orders" to view your order history
- Find the order you need to cancel and tap on it
- Tap the "Cancel Order" button at the bottom
- Confirm the cancellation when the pop-up appears
Just like with online orders, your cancellation request will be accepted as long as the order hasn‘t progressed too far in the preparation process. If the "Cancel Order" button is grayed out or missing, that means your pizza is already being made or out for delivery.
At that point, you‘ll need to contact the store by phone to discuss cancellation options directly with the staff. Hopefully they caught your cancellation request in time before starting on your food!
Contacting Domino‘s by Phone to Cancel an Order
For orders placed over the phone, or ones that have already moved into preparation when you tried to cancel online, calling Domino‘s directly is the only option. This allows you to speak to the staff to see how far along your order is and if it can still be stopped.
First, find the phone number of your local Domino‘s store by visiting the "Locations" page on their website and searching for the store you ordered from. The phone number should be listed under the store information.
When you call, let them know right away that you need to cancel an order. Provide your name and phone number associated with the order to help them look it up quickly. You may also need to give them your order number if you have it.
If you catch them early enough, the Domino‘s staff will likely be happy to cancel your order before they begin preparing it. However, the longer you wait, the lower the chances of a successful cancellation. If your pizza is already in the oven or en route to you, they probably won‘t be able to cancel it at that point.
The Domino‘s team member may offer alternative options, like expediting the pizza so you get it sooner if your reason for canceling was the long wait time. Or they might ask if you want to give the pizza to someone else or donate it instead.
But in most cases, as long as you contact them within 15-20 minutes of placing the order, they can usually cancel it with no problem. Just be sure to act fast!
Domino‘s Order Cancellation Window
So what is the cut-off point for being able to successfully cancel a Domino‘s order? While there is no official policy, in most cases you‘ll need to request a cancellation within 15-20 minutes of placing the order.
After that point, your pizza may have already been put in the oven and can no longer be canceled. Domino‘s strives for fast preparation and delivery times, so the window to stop an order once it‘s placed is pretty short.
Keep in mind that this timeframe may vary a bit by location. Some stores are busier than others and may begin prepping orders faster. Other locations might be a little more lenient with cancellations if they‘re having a slow day.
When in doubt, it‘s always best to assume you only have about 15 minutes post-order to cancel. The sooner you realize you need to cancel and let Domino‘s know, the higher the likelihood of your cancellation being accepted.
If you miss this window, you can certainly still call the store to check on your order status and see if there is anything they can do. Just be aware that you may end up having to take the pizza anyway if preparation has already begun.
Refunds for Canceled Domino‘s Orders
Whenever you successfully cancel a Domino‘s pizza order, you should receive a full refund for the cost of the order. This refund will be processed back to the original payment method used.
So if you paid with a credit card, debit card, or Domino‘s gift card online or in the app, that‘s where the refund will be returned to. For cash orders placed over the phone, the store may offer to hold the cash refund for you to pick up in person.
The exact length of time it takes for the refund to show up on your account will vary depending on your payment method. In most cases, it will take 3-5 business days for a cancelled order refund to fully process.
If you don‘t see the refund after 5 business days, contact Domino‘s customer service or your local store for assistance. They should be able to look up your order cancellation and confirm that the refund was issued.
On very rare occasions, technical issues or human error can cause a refund to be missed. If this happens, Domino‘s will work with you to resolve the issue and get your money back as soon as possible. Just be sure to have your order number handy when you contact them.
Tips for Avoiding the Need to Cancel a Domino‘s Order
Of course, the best way to deal with Domino‘s order cancellations is to avoid needing to cancel in the first place! While sometimes last minute plan changes can‘t be helped, there are a few things you can do to minimize the chances of having to cancel an order you‘ve already placed:
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Double check all the details of your order before submitting it, including the pizza size, crust type, toppings, sauces, and quantities. It‘s easy to accidentally click the wrong option, so taking a few extra seconds to review your order can save you from having to cancel and reorder to fix a mistake.
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Make sure the delivery address and phone number you enter are correct if ordering delivery. An incorrect address could lead to your pizza being sent to the wrong place, in which case you may need to cancel and reorder to your correct location.
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Try not to place your Domino‘s order too far in advance unless you‘re quite certain your plans won‘t change. The further out you order, the more opportunity there is for something to come up that forces a cancellation. If possible, wait to order until you‘re fairly confident you‘ll be there to enjoy the pizza.
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If you do need to place an order for a later time, set a reminder on your phone or calendar to cancel it by the cut-off time if your plans change. That way you won‘t accidentally forget until it‘s too late.
By keeping these tips in mind, you can lower the chances of a situation arising where you need to frantically try to cancel a Domino‘s order you no longer want or need.
What to Do If You Can‘t Cancel Your Domino‘s Order in Time
But what if despite your best efforts, you‘re unable to get your Domino‘s order canceled before the point of no return? While it‘s not an ideal situation, you do still have a few options for dealing with the unwanted pizza:
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See if anyone else in your household wants to eat the pizza. If your plans changed but someone else is still around, letting them have the pizza solves the problem instantly!
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Stick the pizza in the fridge or freezer to save for later. Most types of pizza can keep in the fridge for a few days or in the freezer for a few months. While not as good as fresh, it‘s better than wasting food.
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Give the pizza to a friend, family member, or neighbor who wants it. Post on social media or text around to see if anyone nearby would like some free pizza delivered to them or left out for contactless pickup.
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Contact Domino‘s and see if they‘ll offer you any discounts or credits to use on a future order for the inconvenience of being stuck with pizza you can‘t use right now. They may be willing to work with you to keep your business.
While it‘s never fun being stuck with pizza you didn‘t really want anymore, getting a little creative can often lead to a decent solution that doesn‘t involve food going to waste.
How Domino‘s Cancellation Policy Compares to Other Pizza Chains
Now that you know how Domino‘s handles order cancellations, you may be wondering how this compares to other popular pizza delivery chains. While the basic premise is the same, there are a few minor differences to note.
Let‘s start with Pizza Hut. Their cancellation policy is fairly similar to Domino‘s in that you can cancel online or app orders with just a few clicks, or call the store directly for orders places by phone or ones that have already begun preparation. Most Pizza Hut locations will allow cancellations up until the point the pizza is actually placed in the oven, giving you a slightly longer window than Domino‘s typical 15 minutes.
Refunds can take a bit longer to process with Pizza Hut though, up to 7-10 business days in some cases. But you also have the option to request your refund in the form of a credit to your Pizza Hut account to use on a future order, which can be quicker and more convenient.
Papa Johns also allows order cancellations, but their process is a bit different. All cancellation requests must be handled by calling the store, regardless of how you placed your order originally. There is no option to cancel in the app or online.
Papa Johns also has a stricter cancellation cut-off point, usually only allowing cancellations within the first 10 minutes after ordering. After that, they are unlikely to accept your cancellation. However, refunds for successful cancellations are processed quickly, often posting within 1-2 business days.
So while the basic ability to cancel an order is the same across most major pizza chains, there are slight variations in the process, time limits, and refund speed. But in all cases, the key point is to cancel as early as possible for the best chance of success.
Final Thoughts on Canceling Your Domino‘s Order
No one ever wants to have to cancel a food order they‘ve already placed, but sometimes life happens and plans change. If you find yourself needing to cancel a Domino‘s pizza order, you now know exactly what to do.
For online orders or ones placed in the app, a few quick clicks is usually all it takes to stop your order, as long as you catch it early. Phone orders or ones already in preparation will require a call to your local Domino‘s store to see if you can still stop it before it‘s too late.
If you do miss the cancellation window, don‘t panic. With a little creativity, you can often still find a good use for that unwanted pizza. Refrigerating, freezing, or donating the pizza can help make the best of a frustrating situation.
The key takeaway is that the sooner you realize you need to cancel and take action, the more likely you‘ll be to succeed. By acting fast and knowing your options, you can usually cancel a Domino‘s order with minimal hassle. Just don‘t wait too long, or your only option will be to enjoy some unexpected pizza!
