Task mining has emerged as a transformational force, spearheading digital transformation and process excellence initiatives. This cutting-edge technology delivers unparalleled visibility into workflows by capturing employee interactions at a microscopic level.
According to Gartner, the task mining market is projected to reach $140 million by 2025, indicating the growing embrace from forward-looking enterprises. In this comprehensive guide, we will explore the top 3 benefits of task mining that make it an indispensable tool for data-driven innovation in 2024 and beyond.
1. Pinpoint Optimization Opportunities with Granular Visibility
Task mining provides an x-ray view into how employees perform tasks by tracking key actions like mouse movements, clicks, applications used, documents accessed, copy-pasting, screenshots and more.
This granular visibility helps analysts uncover:
- Exact steps followed by employees while executing tasks
- Time spent on sub-tasks
- Deviations from the standard process
- Use of different tools and systems
- Underlying causes of errors or delays
Armed with these hyper-detailed insights, organizations can identify bottlenecks, surface automation opportunities, address skill gaps with focused training and make data-backed decisions to optimize workflows.
For instance, a leading healthcare provider used task mining to deconstruct the admissions process. By discovering that scheduling appointments consumed nearly 40% of agent time, they could implement robotic process automation to reduce this repetitive workload. This granular visibility enabled a targeted automation strategy.
According to research from Everest Group, 68% of organizations leverage task mining for detailed visibility into processes, underscoring its immense value.
2. Boost Efficiency via Automation Opportunities
Task mining illuminates the as-is state of operations, highlighting automation potentials no matter how fragmented or unstructured the workflow.
It provides hard data-backed insights on:
- Repetitive, rule-based tasks ideal for robotic process automation
- Time-draining sub-processes that can be streamlined
- Opportunities for workflow standardization
- Metrics to track ROI of automation initiatives
| 75% | of organizations use task mining for discovering automation opportunities |
| 89% | of early automation adopters rely on task mining for identifying optimisation potentials |
For example, a leading insurance firm utilized task mining technology during their claims handling process. They identified that agents spent 20% of their time in repetitive data entry – a prime use case for intelligent automation. By deploying software robots for this mundane task, they accelerated claims processing by 2x.
3. Ensure Compliance by Detecting Deviations
Task mining provides unbiased data to reveal if employees follow standardized protocols and compliances during workflow execution.
It flags critical deviations like:
- Skipped process steps
- Unauthorized workflow alterations
- Policy violations
- Fraudulent activities
- Non-adherence to regulations
Armed with this intelligence, organizations can control risks through timely corrective and preventive actions.
As an example, a major bank deployed task mining for their customer onboarding process. The audit trail of user actions revealed that agents bypassed identity verification steps in 25% of cases. This exposed significant regulatory compliance risks, allowing the bank to immediately enforce ID check mandates.
According to leading research firm Forrester, nearly 82% of firms rely on task mining for audits and compliance use cases, underlining its immense governance value.
Task mining provides complete visibility into how employees perform tasks, highlighting optimization and compliance opportunities
Harness the Power of Task Mining for Your Digital Transformation
With the ability to unlock granular insights, task mining has become integral to business transformation centered on efficiency, automation and governance. Top benefits include:
- Pinpointing optimization opportunities with x-ray vision into workflows
- Boosting productivity via automation
- Ensuring compliance through real user data
To assess the value of task mining for your specific operations, you can download our vendor selection guide. Expert support is also available to guide your technology decisions.
The time is now to supercharge process excellence. Reach out if you need any assistance in exploring task mining to take your transformation to the next level!
