I want to let you in on a smart money-making method as an affiliate: promoting chat and helpdesk software solutions to businesses.
With more organizations relying on these tools to support customers, this niche offers major earning potential. I‘ll guide you through the top programs worth your time.
Why Helpdesk Affiliate Programs?
First, let‘s look at a few statistics that signal the opportunity:
- The global helpdesk software market reached $4 billion in 2020 and is projected to expand at 12% CAGR through 2028.
- By 2025, the chatbot market alone could be valued at $10.08 billion.
- 93% of online customers now expect a business to offer some form of live chat customer support.
As more teams invest in these tools, you have a chance to profit simply for referring them to leading solutions as an affiliate.
So how do helpdesk affiliate programs work?
In essence, software vendors let you promote their products to your audience and pay you commissions for successful sign-ups you refer via your unique links.
You first join a vendor‘s affiliate program for free and gain access to handy resources like:
- Custom affiliate links to track referrals
- Promotional materials such as product logos and banners
- Ad copies and suggested social posts
- An affiliate dashboard to monitor your essential metrics
Once users purchase a plan through your link, you can qualify for 20-35% commissions per sale as an affiliate partner.
Many vendors also give you recurring payouts if your referral remains an active customer for months. This leads to growing lifetime value.
For example, if you refer a business to sign up for Zendesk Support at $29/month, you might get 30% commission or $8.70 monthly. Within a year, you could accumulate $104.40 without any added effort!
Now let‘s explore some of the top chat and helpdesk affiliate programs worth joining today:
1. Pure Chat
Pure Chat focuses squarely on serving small businesses looking to easily add live chat capabilities to their websites.
With Pure Chat, website visitors can get questions resolved in real-time through an embedded chat widget. This helps businesses boost conversions and sales.
As a Pure Chat affiliate partner, you get:
- Up to 35% lifetime recurring commissions
- 90-day cookie period
- Dedicated affiliate manager
- Marketing materials and promo codes
With over 35,000 customers, Pure Chat‘s affiliate program presents a major opportunity for high lifetime value commissions.
Their mid-tier Grow plan at $39/month is quite popular among small ecom stores and service providers. Just 10 conversions could lead to $100+ in monthly commissions over time.
Sign up to become a Pure Chat affiliate now >
2. LiveAgent
LiveAgent is a help desk software packed with features like ticketing management, automation tools, and over 200 native integrations.
LiveAgent makes it easy for teams to track customer conversations across multiple channels like email, chat, and social media. It helps businesses deliver prompt, personalized support.
If you join LiveAgent‘s affiliate program, you get:
- 20% recurring commissions
- 90-day cookie period
- Guaranteed payments on the 1st via PayPal
- Marketing materials and promo code
With such powerful functionality and excellent reviews, LiveAgent can be an easy sell to many organizations seeking help desk solutions.
Learn more about LiveAgent‘s affiliate program >
3. Freshdesk
Freshdesk markets itself as an intuitive, all-in-one customer support software.
It makes it easy for support reps to engage with customers across multiple channels without any IT expertise needed.
If you join Freshdesk‘s affiliate program, you get:
- 15% recurring commission rates
- 90-day cookie period
- Dedicated affiliate manager
- Custom landing pages
Freshdesk is reasonably priced for growing teams, starting at just $15 per agent monthly. Its ecosystem of over 250+ app integrations also appeals to many customer support teams seeking to streamline workflows.
With such capabilities catering to a wide segment of businesses, Freshdesk is worth considering promoting to your audience.
Sign up as a Freshdesk affiliate partner today >
Best Practices for Promoting Helpdesk Affiliates
Driving conversions takes some savvy strategies. Here are my top tips:
1. Write In-depth Reviews
Create dedicated posts highlighting the capabilities, pricing plans, and ideal user base for each solution. Include relevant screenshots and videos to educate readers.
The more you showcase an understanding of the product, the more trust you build with audiences.
2. Compare Competing Options
Develop pro vs con guides contrasting two popular helpdesk tools. This helps readers select what best matches their needs and budget. Be transparent about both strengths and weaknesses.
3. Create "How To" Tutorials
Many first-time users have questions on implementations. Provide actionable guides on topics like "How to Set Up Key Helpdesk Integrations" or "How to Train Chatbot AI".
This establishes your expertise around truly leveraging these platforms.
4. Promote Across Multiple Channels
Share your helpdesk content via social media posts, email newsletters, paid ads and website banners. Retarget visitors with relevant offers to increase conversions.
Diversify efforts for the widest reach and returns. Especially focus on professional communities relevant to your niche.
5. Track and Iterate
Use affiliate dashboards to monitor metrics like click-through-rates and conversions by source and creative content. Double down on what resonates best with your audience.
Common Helpdesk Affiliate Mistakes
While promising, some rookie mistakes can sabotage earnings:
1. Overlooking Cookie Duration
If you promote a vendor with only 15-day cookies, you must ensure visitors convert quickly. Prioritize those offering 60 to 90+ day cookies for flexibility.
2. Ignoring Small Business Needs
Enterprise tools like Salesforce Support have long sales cycles. Instead, focus on solutions catering specifically to SMBs with seamless onboarding.
3. Not Testing Properly
Never suggest tools without thoroughly testing them yourself first. Get demos, dig into integrations, document limitations to set proper buyer expectations.
4. Hard Selling
Avoid skeevy gimmicks or hype in your messaging. Take an educational, problem-solving approach focused on reader needs instead.
Let‘s Get Started!
I hope this post has shown you why helpdesk affiliate programs deserve your attention today. Make your website work for you by referring teams to these customer service solutions.
To recap, you‘ll want to:
- Select vendors aligned to your audience and niche
- Rigorously evaluate product capabilities firsthand
- Create tailored, educational content around each platform
- Promote across multiple channels through various formats
Done right, these partnerships can become a significant passive revenue stream for your brand without consuming much ongoing effort.
What helpdesk solution seems most promising to you currently? Feel free to reach out if you have any other questions! I‘m always happy to help fellow affiliate marketers succeed.
