Exceptional customer service and seamless communication are pivotal for the success of any modern business. According to Salesforce research, 91% of customers are more likely to make repeat purchases from a company after a positive service experience.
To enable great customer and employee experiences, adopting a robust communication and phone solution is key. Two leading options on the market are Dialpad and RingCentral.
This comprehensive guide will compare these platforms to help you determine which is the best fit for your needs. We’ll explore features, benefits, use cases, pricing and more. Let’s dive in!
Introducing RingCentral Office
RingCentral Office is an industry-leading phone and messaging system for businesses. It brings enterprise-grade communication capabilities, including:
- Cloud business phone system with VoIP calling
- Video and audio conferencing up to 200 participants
- Team messaging, file sharing and task management
- Deep integrations with over 200 other apps
Some key advantages RingCentral provides includes:
- Easy Scalability – Can support teams from 5 to 50,000+ employees
- Mobility – iOS and Android apps keep teams connected on-the-go
- Reliability – Carrier-grade network uptime
- Global Reach – Local phone numbers in 100+ countries
Ideal Use Cases for RingCentral
Common use cases include:
- Healthcare systems and medical offices
- Professional services like legal, consulting, real estate
- Retail, eCommerce, and other customer-facing teams
- Call centers & sales teams
- Field service businesses like repair, delivery, construction
Introducing Dialpad
Dialpad is an AI-powered unified communications platform for voice, video, and messaging. Key features include:
- Cloud VoIP business phone capabilities
- Video conferences with up to 50 participants
- Team chat and group direct messaging
- AI voice intelligence like auto-transcriptions
Notable advantages provided by Dialpad include:
- Ease of Use – Intuitive interface and very easy setup
- Affordability – Budget-friendly pricing plans
- Mobility – iOS and Android apps keep teams in sync
- Compliance – Security features tailored for regulated industries
Common Use Cases for Dialpad
Typical use cases include:
- Empowering hybrid and remote employees
- Enabling IT and technology teams
- Supporting fast-paced sales departments
- Streamlining customer service
The Key Advantages of RingCentral
RingCentral stands out by delivering:
Seamless Team Messaging
Send direct messages, group conversations, images, files and more to collaborate.
Unified Communications
One platform brings together voice, video, messaging, and integrations.
Enterprise-Grade Capabilities
Carrier-level reliability with 99.999% uptime SLA.
HIPAA Compliance
Helps healthcare organizations achieve regulatory compliance.
Flexible Desktop Apps
Native Mac, PC, and web apps maximize productivity.
Powerful Integrations
Connect with productivity suites, CRMs, help desk tools, and more.
Open API and Webhooks
Build custom workflows and automation leveraging the open platform.
Omnichannel Analytics
Gain visibility into messaging, voice, conferencing, and contact center usage patterns.
Predictive Dialer
Automated outbound dialing to increase connections and engagement.
The Leading Benefits of Dialpad
Free Unlimited Video Meetings
No per-user limits on video conferencing capabilities.
AI Voice Assistance
Real-time auto-transcriptions, highlights, and insights during calls.
Seamless Customer Experiences
Connect support teams across locations using single business identity.
Salesforce Integrations
Deep integrations enable calling, logging, and screen-pops with CRM.
Enhanced Security
Leading encryption, access controls, SSO, and data protection capabilities.
International Capabilities
Local phone numbers supported in 50+ countries.
Helpful Status Indicators
Real-time presence indicators show colleague availability.
Usage Analytics & Insights
Optimize communication strategies leveraging engagement metrics.
Comparing Key Features and Capabilities
Here is a side-by-side comparison of some major features offered by both RingCentral Office and Dialpad:
| RingCentral | Dialpad | |
| Mobile Apps | Robust iOS and Android apps | Full-featured iOS and Android apps |
| Video Meeting Limit | Up to 200 participants | Up to 50 participants |
| Team Messaging | Groups, Direct, Images, Files | Groups, Direct, Media Sharing |
| Call Recording | Three-way call recording | AI-based call transcription |
Pricing Comparison
Here’s an overview of pricing packages offered:
RingCentral Office Plans
| Plan | Essentials | Standard | Premium |
| Price Per User/Month | $19.99 | $24.99 | $34.99 |
| Included Minutes | 500 | 1000 | 2500 |
Dialpad Pricing Plans
| Plan | Standard | Pro | Enterprise |
| Price Per User/Month | $15 | $25 | Custom |
| Video Meeting Limit | 15 participants | 50 participants | 150 participants |
Choosing the Best Platform For You
When selecting between these two options, start by considering your unique business needs including:
- Team size (small vs enterprise)
- Security and compliance requirements
- Global capabilities required
- Advanced features like call monitoring, analytics, etc.
- Budget and pricing constraints
While both provide robust communications capabilities, some key differences include:
- RingCentral shines based on enterprise-scale support, global reach, and extensive integrations
- Dialpad stands out with its ease-of-use, AI voice features, and affordable pricing
For larger and complex businesses, RingCentral is typically the best fit. For nimble small teams, Dialpad provides compelling value.
Before deciding, leverage free trials available to evaluate hands-on. Reach out with any questions!
