Human resources technology has evolved rapidly in recent years. One innovation that is transforming HR processes is the advent of AI-powered HR chatbots. These conversational assistants handle basic employee queries and paperwork to allow human HR staff to focus on more strategic initiatives.
According to Global Market Insights, the HR chatbots market size exceeded $140 million in 2021 and is slated to grow at over 13% CAGR between 2022 and 2028 as more companies invest in such tools.
So what makes HR chatbots so valuable for enhancing employee engagement?
Benefits of HR Chatbots
HR chatbots offer numerous benefits, including:
- 24/7 availability – Employees can get HR support anytime
- Fast response times – Most queries are answered instantly
- Increased HR productivity – Automation of basic requests frees up HR staff
- Unbiased communications – Chatbots treat every employee fairly
- Boosts onboarding and training – Interactive guides optimize learning
- Gathers feedback securely – Sensitive data is kept confidential
Simply put, HR chatbots let HR staff focus on complex employee relations issues while ensuring no worker query goes unresolved. The outcome? Improved employee satisfaction and engagement scores.
Next, let‘s explore the top HR chatbots revolutionizing workplace communications and engagement.
1. Paradox AI – Best for Recruiting and Hiring
Paradox AI is an award-winning conversational AI platform specialized for talent acquisition teams. Using natural language conversations, the chatbot screens and interviews job candidates 24/7.
The recruiting chatbot handles tasks like:
- Scheduling interviews
- Asking screening and competency questions
- Assessing candidates‘ skills, culture-fit, etc.
- Making recommendations to recruiters
Key features include:
- Custom chat flows for any hiring need
- AI-powered assessments remove bias
- LiveChat platform for human takeovers
- Analytics dashboard with insights
- Integrations with job boards, ATS tools
Customers typically see a 70% increase in recruiter productivity and threefold application growth using Paradox AI. The automation and improved candidate experience dramatically speeds up hiring.
So if your talent acquisition process needs an upgrade, Paradox AI is the solution. The bot augments human recruiters to make data-driven hiring decisions faster.
2. Humanly – HR Chatbot for Enterprise Level
Developed by ex-LinkedIn engineers, Humanly is an AI chatbot tailored for large enterprises with many job openings annually.
Humanly automates candidate communications across multiple channels like SMS, web chat, WhatsApp messaging and more. The conversational interface replaces job portals, offering a friendlier and effective way for candidates to learn about openings.
Other key highlights include:
- Omnichannel support including livechat, SMS and WhatsApp
- AI interview intelligence with analysis of responses, emotions, keywords etc.
- Predictive analytics for forecasting applicant potential
- Customizable chat flows for any use case
- Integrations with existing ATS, HRIS, etc.
The biggest differentiator of Humanly is the AI analysis during interviews. The chatbot assesses candidates as they respond to questions, promoting bias-free recommendations to HR staff.
Humanly claims an incredible 95% application to hire rate, indicative of the quality of applicants its AI screening brings in. With a highly structured approach backed by conversational AI, Humanly is a leading choice for big enterprises aiming to scale recruitment.
3. Landbot – HR Chatbot for Personalized Experience
While AI rules most HR chatbots, that‘s not necessarily the best approach for humans. Landbot brings back the personal touch with an HR chatbot even novices can customize.
Unlike coding platforms, anyone can build a Landbot HR chatbot via drag-and-drop widgets. Link dialog blocks together to create flows with variables, conditional logic, integrations and more.
The visual editor simplifies building bots like:
- New employee onboarding
- Open enrollment benefits guide
- HR policy explainer
- Training course assignment
You can embed Landbot HR chatbots in multiple channels:
- Websites
- Web/mobile apps
- Messaging apps like Slack, Teams
- Live chat platforms
With a low-code structured approach, Landbot makes it easy for any HR team to deploy AI-enhanced bots. The customizable workflows deliver a personalized, human touch lacking in most competitors.
4. Phia – HR Chatbot for Unified Employee Experience
For mid-large companies struggling with a fragmented HR infrastructure, Phia promises a unified solution. This AI HR assistant consolidates all employee touchpoints into a single platform.
Phia helps across the entire employee lifecycle:
- Pre-boarding – Share company info to candidates
- Onboarding – Guide new hires on paperwork, equipment, training
- HR help desk – Address policy, payroll, leave questions
- Engagement – Surveys, polls, contests, recognition
The bot auto-responds to common queries using NLU search across connected knowledge bases. For complex questions, Phia opens HR tickets and assigns them to relevant staff.
Phia also enables clever features like:
- Voice/text capabilities
- Integration with Teams, Slack
- HR analytics dashboard
- Easy compliance policy updates
- Cloud-based with 99.95% uptime
With Phia, companies create a seamless employee experience from hire to retire. Workers get quick, accurate support no matter where they are. The unified platform is easy for HR teams to manage too.
5. Rezolve.ai – HR Chatbot to Eliminate Manual Tasks
Paperwork. Spreadsheets. Manual processes. Such mundane tasks still dominate many HR teams‘ schedules. Rezolve.ai looks to change that with an AI virtual assistant for HR.
Connecting to your existing HCM system, Rezolve.ai digests and digitizes HR information. Employees can then access details like:
- Pay stubs
- Time-off balances
- Benefits guides
- Training progress
- Performance records
Rezolve also streamlines workflows like:
- Onboarding – Automates NDA signing, provisioning access
- Help desk – Documents issues, assigns tickets
- Offboarding – Collects feedback, disables access
Its easy-to-use chat interface works across Teams, Slack, intranet sites, and more.
With Rezolve.ai, your HR staff eliminates manual processes and paperwork in favor of value-added initiatives. Workers get quick access to their own HR data via self-service options. The outcome is substantial time savings and increased engagement for all.
6. DRUID AI – Most Award-Winning HR Chatbot
DRUID dominates HR chatbot leaderboards with its stack of awards. The AI platform is a reliable all-in-one virtual assistant catering from hire to retire.
The chatbot handles use cases like:
- Screening applicants
- Onboarding new recruits
- Conducting pulse surveys
- Managing employee offboarding
It offers 550+ conversation skills out-of-the-box for human resources needs. You can combine skills into chatbot templates like:
- New hire onboarding
- Turnover risk analysis
- Benefits open enrollment guide
With its vast domain coverage and pre-made templates, DRUID lets you get bots running faster.
The platform uses neural networks to keep improving intent recognition and responses. DRUID claims to offer 99%+ response accuracy to employee questions – a mark of its conversational mastery.
For HR teams keen to quickly deploy reliable, award-winning chatbots, DRUID is the way to go.
7. Leena AI – Best HR Chatbot Backed by Big Funding
With over $20 million funding and run by serial AI entrepreneurs, Leena AI attracts Fortune 500 customers like HP, Axis Bank, and more.
Unlike narrowly focused tools, Leena offers an end-to-end HR automation platform called WorkLM. The AI assistant handles tasks like:
- HR help desk
- Payroll
- Talent acquisition
- Core HR
Key modules of Leena‘s WorkLM chatbot include:
HR Service Delivery
Answers employee questions securely via chat on platforms like WhatsApp and Slack.
HR Communications
Sends organization or team announcements, newsletters, and notifications.
HR Helpdesk Tickets
Documents issues, auto-assigns tickets to appropriate staff.
Employee Profile Manager
Gives employees self-service access to pay stubs, time-off balance, training status and more.
The chatbot integrates securely with HCM suites like SAP SuccessFactors, Oracle, Workday and more. With Leena AI‘s strong funding and partnerships, WorkLM cements its place among elite AI HR assistants.
8. CoRover AI – Omnichannel HR Chatbot
While typing queries isn‘t convenient for busy employees, CoRover AI overcomes that barrier. Workers can engage HR chatbots via voice calls, video chat, SMS, apps, web portals, and popular business messaging apps.
Such omnichannel availability across smartphones and desktops allows employees to get HR assistance easily from anywhere. Key capabilities include:
- Voice, video, and text chatbots
- Live agent hand-off
- Integration with 30+ HR tools
- Built-in NLU with custom lexicons
- Cloud-based with enterprise security
CoRover also uniquely offers a digital twin form to mirror actual employees. For example, new joiners chat to onboard faster via conversational guidance personalized to them.
With omnichannel access and human-like interactions, CoRover AI removes all barriers to employees accessing HR support 24/7.
9. ONLIM – HR Chatbot to Boost CX
While most tools focus on internal HR processes, ONLIM targets the external customer – job candidates and new hires. ONLIM enhances their experience through the pre-hire and onboarding journey.
For talent acquisition, ONLIM chatbots engage candidates 24/7 via conversations. Recruiters spend less time screening basic queries, focusing only on qualified applicants instead.
Once hired, workers continue liaising with ONLIM for paperwork, equipment, system access and training. The digital assistant guides new employees seamlessly across channels like email, SMS and messaging apps.
Data analytics within ONLIM also identifies gaps that hurt candidate conversion rates or employee onboarding speed. Tweaks to boost CX metrics helps ensure workers start happier and stay engaged as they settle into new roles.
In a nutshell, ONLIM transforms HR into a customer-centric function via AI. Enhancing CX through automation enables recruiters and workflows to operate at peak efficiency.
Choosing the Right HR Chatbot
With so many HR chatbots to pick from, how do you select the best fit? Here are key aspects to evaluate:
Channels Supported
What communication modes should your chatbot handle – website chat, email, mobile apps, call centers etc? Prioritize those that employees use daily.
Use Cases Needed
Clarify which HR responsibilities the chatbot should take up – help desk, onboarding, payroll questions etc. Multi-function bots have broader value.
Integration Capabilities
Can the chatbot connect securely to your existing HRMS, ATS and communication tools? Vet the API, SDK and no-code options available.
Analytics Offered
Can you obtain metrics on query volumes, HR ticket workload, user satisfaction rates and other data to monitor ROI?
Budget Available
Many vendors charge monthly subscription plans based on the number of users supported. Validate the pricing model aligns with your company size and growth trajectory.
Choosing an HR chatbot with the right blend of must-have features ensures maximum business impact from your investment.
Tracking HR Chatbot Effectiveness
HR analytics metrics to watch include:
- Query response rate – Percentage of employee questions answered without human assistance
- Average resolution time – The time to resolve an inquiry overall
- User satisfaction – CSAT scores measuring employee happiness
- HR team productivity – Volume of complex cases completed with freed-up time
Combining such data indicates whether your HR chatbot improves employee experience, saves HR hours, and enhances engagement. The mix of qualitative and quantitative insights also helps calculate overall ROI from the AI assistant.
For example, if HR ops spend 60 hours a month answering basic payroll questions, that costs approximately $3,000 (at $50 per hour fully loaded staff cost). A chatbot that automated 50 hours of such repetitive tasks would therefore deliver ~$2,500 in monthly productivity gains – recouping the chatbot subscription fee and more.
The Future of HR Chatbots
AI has only begun revolutionizing workplace communications. As language models grow more advanced, HR chatbots promise even more human-like conversational experiences.
Upcoming trends in the space include:
- More personalized 1-on-1 chats using context
- Expansion into emotional intelligence for sensitive talks
- Integration with digital assistants like Alexa and Siri
- Wider deployment from HR to cross-company uses
- Usage for performance management and goal tracking
The HR chatbot industry is estimated to be $940 million by 2028 as per Verified Market Research. Drivers fueling spending include increasing workforces, demand for enhanced CX, and wider adoption of digital transformation.
As AI capabilities grow, bots become capable of even sophisticated responsibilities currently reserved for HR managers. That frees up their time for strategic change management initiatives – creating happier, loyal and more engaged employees across the business.
Key Takeaways
HR chatbots powered by AI herald a new era of communicative, self-sufficient and motivated workforces. Automating high-volume trivial queries via conversational chatbots allows HR teams to focus on complex people-centric tasks instead.
Deploying leading solutions from vendors like Paradox AI, Humanly, Phia or Leena AI helps future-proof and augment HR to drive overall organizational success. With smarter workflows and unlocked productivity, both employees and employers benefit tremendously.
