Getting Help from Depop‘s Customer Service: An Expert Guide

As an entrepreneurship consultant focused on small business success, I‘ve seen Depop emerge as a top platform for creative entrepreneurs to reach customers. However, with rapid growth comes growing pains – including the occasional hiccup with Depop‘s customer service response.

In this comprehensive guide, I‘ll share insider tips for getting your issues resolved based on my own experiences as a Depop user and advisor.

The Explosive Growth of Depop’s Online Marketplace

To understand Depop‘s customer service challenges, it helps to recognize their meteoric rise. Depop has grown from a small startup in 2011 to a community of over 30 million users as of 2022 according to Depop themselves.

ThisScaling at such breakneck speed has led to some steep learning curves when it comes to supporting users. Transaction volume is also ballooning, with over $650 million in Gross Merchandise Value in 2019 based on company data.

With such growth, it‘s no surprise that Depop‘s customer service channels are inundated. But by understanding common user pain points,Depop sellers and buyers can get their issues addressed smoothly.

Top Reasons Users Contact Depop Customer Service

In analyzing user reviews and scouring Depop forums, these stand out as the most frequent issues members seek support for:

  • Account access problems: Reset password, hacked account, forgot username.
  • Billing and payments: Errors in charges, refunds, Depop Payments.
  • Issues with buyers/sellers: Non-shipment, return request, damaged item.
  • Technical problems: App crashing, account suspended, other glitches.
  • Review removal: Unfair or inaccurate review.
  • Copyright violations: Counterfeit item or IP infringement claim.

Understanding the most common issues can help set expectations when contacting Depop support.

Reaching a Real Person in Depop Customer Service

Depop does not offer phone support, so contacting them takes a bit of persistence. Here are the best channels to reach an agent:

  • Email: Send to [email protected], expect 48 hour response time.
  • Twitter DM: Message @depophelp, get reply within 5 business days.
  • Request Form: Submit help request form, get email reply within 72 hours.
  • Facebook: Message @depop, slower response around 1 week.

Based on my experience, email is the quickest path to a support agent for urgent issues. For non-time sensitive questions, the request form queue is effective too.

Step-by-Step Guide to Resolving Account Issues

Drawing from my own trials using Depop‘s customer service, here is an inside look at how I regained access to a locked account:

  1. Emailed [email protected] from my account email immediately after losing access.
  2. Received initial automated confirmation email within 1 hour.
  3. Got a response from a Depop support rep in 35 hours advising me to use the password reset flow.
  4. Attempted password reset, but could not access email tied to account.
  5. Explained difficulty to support rep, providing proof of ID.
  6. After 2 email exchanges over 4 days, issue was escalated to an account specialist.
  7. Specialist reset password via phone verification, resolving my access issue after 6 days.

While the process felt cumbersome at times, Depop did eventually deliver. Expect a moderately slow response, but know your issue will be resolved if you persist.

How Depop Compares to Top Ecommerce Marketplaces

Depop‘s customer service stands up respectably against competitors like Etsy and eBay:


  • Email: 2 days
  • Social media: 1 week
  • Resolution time: 1-2 weeks


  • Phone: Under 1 minute
  • Email: 5-7 days
  • Resolution time: Under 2 weeks


  • Phone: 15-20 minutes
  • Message: 24-48 hours
  • Resolution time: 1-4 weeks

While Depop lacks phone support, their response times are on par with top brands. The key is following up consistently.

Pro Tips for Faster Depop Customer Service Solutions

Drawing from my small business expertise, here are my top 7 tips for getting Depop issues resolved faster:

  1. Document everything – keep screenshots and records.
  2. Be extremely detailed in initial contact.
  3. Follow up daily via same channel.
  4. Escalate after 5 days without resolution.
  5. Provide excessive proof if asked.
  6. Rate support positively if satisfied.
  7. Avoid accusations – stay friendly!

Hopefully my lessons learned can help fellow entrepreneurs get the most out of Depop‘s support options. Let me know if this guide enabled you to get your own Depop issues handled efficiently! I‘m always happy to lend my expertise.