The Ultimate Guide to Facebook Messenger Ads: How to Drive More Conversations, Leads and Sales in 2023

Are you looking for a way to engage your audience on a more personal level? Do you want to provide instant customer service and support? Would you like to automate lead generation and qualification? If you answered yes to any of these questions, it‘s time to start leveraging Facebook Messenger ads.

Facebook Messenger is one of the most popular messaging apps in the world, with over 1.3 billion monthly active users. Even more importantly, 69% of consumers say being able to message a business helps them feel more confident about the brand.

As a marketer, this presents an enormous opportunity. By running ads that target users on Messenger, you can initiate conversations at scale, build relationships, and ultimately drive more leads and sales for your business.

In this comprehensive guide, we‘ll cover everything you need to know about Facebook Messenger ads, including:

  • The different types of Messenger ads and when to use them
  • Best practices and tips for creating effective Messenger ad campaigns
  • Real-world examples and case studies of successful Messenger ads
  • How Messenger ads perform compared to other types of Facebook ads
  • Predictions and trends for Facebook Messenger advertising in 2023 and beyond

Whether you‘re a complete beginner or already using Messenger for your business, this guide will provide you with actionable strategies you can implement today. Let‘s dive in!

Why Facebook Messenger Ads are So Powerful

Before we examine the specific types of Facebook Messenger ads, it‘s important to understand why this channel is uniquely effective for marketing. Here are some key reasons:

  1. Unprecedented reach and usage

    • 1.3 billion people use Facebook Messenger every month
    • The average user spends 38 minutes per day on Facebook Messenger
    • Facebook Messenger has the 2nd highest penetration among mobile messaging apps (behind only WhatsApp)
  2. High engagement and open rates

    • Facebook Messenger ads have 70-80% open rates in the first hour (compared to 5-10% for email)
    • The average click-through rate for Facebook Messenger ads is 13-16% (compared to 1-2% for Facebook feed ads)
    • Messenger has 4-10x higher engagement rates compared to email and other channels
  3. Preference for messaging over other channels

    • 63% of consumers say they message businesses more now than 2 years ago
    • 69% of consumers say being able to message a business makes them feel more confident about the brand
    • 47% say they prefer communicating with a company via messaging over email
  4. Enables personalized, instant interactions

    • People expect fast responses on messaging channels (80% within 24 hours)
    • Messaging allows you to address each customer‘s unique needs and questions
    • You can automate conversations with chatbots while still providing a human touch

The data shows consumers overwhelmingly prefer the speed, ease and personalization of messaging for interacting with businesses. Meeting your audience on Facebook Messenger allows you to provide the experience they expect and demand.

The 4 Main Types of Facebook Messenger Ads

Now that you understand the "why" behind Facebook Messenger ads, let‘s examine the different formats you can leverage in your campaigns. Facebook currently offers four main categories of Messenger ads:

1. Click-to-Messenger Feed Ads

These are Facebook feed ads that include a call-to-action button like "Send Message." When a user clicks the button, it opens up a Messenger conversation with your chatbot or live chat service. The key difference from a standard feed ad is the destination.

When to use:

  • To start conversations with new leads
  • To answer common product questions or objections
  • To book an appointment or schedule a demo
  • To deliver a lead magnet or other content offer


Sephora used click-to-Messenger ads to allow customers to book makeover appointments directly through Messenger. The ad copy highlighted the convenience and time-saving benefits. As a result, Sephora‘s Messenger bot was able to handle over 1 million interactions and book thousands of appointments.

2. Sponsored Messages

Sponsored messages are ads sent directly to a user‘s Messenger inbox. However, you can only send them to people who have previously messaged your Facebook page. They appear like a regular message with a "Sponsored" label.

When to use:

  • To make a special offer or promote a sale to existing customers
  • To announce a new product launch or feature
  • To reengage previous leads or nurture relationships
  • To share valuable content or information


Ubisoft used sponsored messages to alert Far Cry fans about a new game release. By targeting users who had previously interacted with the official Far Cry Facebook page, they were able to generate an open rate 4.5X higher than the average email benchmark.

3. Messenger Stories Ads

Facebook Messenger Stories ads display between organic Stories posted by a user‘s friends and connections. They can include a series of images or videos, and users can tap to skip or swipe up to start a conversation. Similar to Instagram Stories ads.

When to use:

  • To showcase your brand and products in an immersive way
  • To promote special events, product launches, or limited-time offers
  • To drive top-of-funnel brand awareness and consideration
  • To retarget engaged audiences


Lego used Messenger Stories ads to promote a limited-edition NASA Apollo Saturn V set. The ad creative featured stunning images and videos of the set, with a "swipe up" CTA to learn more. The campaign reached over 6 million people and achieved a 3.4 point lift in ad recall.

4. Sponsored Messages Inbox Ads

Sponsored Messages inbox ads appear in the Chats tab of a user‘s Messenger inbox. They look similar to Facebook feed ads, with a headline, image, link description and CTA button. Clicking the ad opens up your Messenger chat window.

When to use:

  • To reengage customers or subscribers
  • To capture attention in a less crowded placement
  • To send periodic offers, updates or reminders
  • To drive any campaign goal with click-to-Messenger functionality


The Golden State Warriors used sponsored message inbox ads to keep fans updated on the latest team news, scores and highlights. Fans could click on the ad to open Messenger and receive real-time updates chatbot. The campaign generated an average 50% open rate and 25% click-through rate.

Facebook Messenger Ad Best Practices and Tips

To ensure your Facebook Messenger ads drive real business results, follow these key best practices:

  1. Define your goals and target audience. Are you looking to increase brand awareness, generate leads, drive sales, or provide customer service? Your goal will dictate which ad type and messaging to use. Create buyer personas for your ideal customers, including demographics, psychographics, and behaviors.

  2. Grab attention with compelling visuals. Your image or video is the first thing users will notice. Use bold, eye-catching visuals that stop the scroll. Highlight your product, show happy customers, or use text overlays to communicate key information.

  3. Write click-worthy headlines and ad copy. Follow the 4 C‘s of copywriting: Make it concise, conversational, clear, and compelling. Focus on the benefits and value for the user, not just features. Use questions, curiosity, or FOMO to encourage clicks. Always include a strong CTA.

  4. Keep conversations human and helpful. Remember, Messenger is a 1:1 space. Use a friendly, casual tone as if you‘re talking to a friend. Address the user by name if possible. Don‘t just push your product, but aim to understand their needs and provide genuine assistance. Train human agents to take over if the user gets stuck.

  5. Use chatbot sequences to qualify and convert. Chatbots allow you to scale your Messenger conversations while still providing a personalized experience. Use a decision-tree structure to guide users down different paths based on their responses. Integrate with your CRM and other tools to capture lead info and trigger next steps. But always give an option to talk to a human.

  6. Measure, test, and optimize your performance. Like all digital marketing, it‘s important to regularly assess your Facebook Messenger ads‘ performance against your goals. Track metrics like conversation open rates, average incoming messages, leads generated, contacts captured, and appointments booked. A/B test different ad formats, copy, visuals and CTAs to see what works best.

Facebook Messenger Ad Examples to Learn From

  1. LEGO:
  • Objective: Increase sales of LEGO Technic Porsche 911 GT3 RS set
  • Solution: Sponsored message ad offering a limited-time discount to previous shoppers via Messenger chat
  • Results: 3.4X higher return on ad spend, 71% lower cost per purchase
  • Objective: Automate and scale conversations with customers
  • Solution: Click-to-Messenger ad promoting a "skincare quiz" that guided users to personalized product recommendations via chatbot
  • Results: 7% increase in revenue from Messenger as a new sales channel
  1. LEVI‘S:
  • Objective: Drive foot traffic to Levi‘s Stadium for 49ers games
  • Solution: Messenger Story ads showing highlights from recent games with a "get tickets" CTA that opened a Messenger chat for fast checkout
  • Results: 91% higher CTR than previous campaigns, 2.1X incremental lift in offline purchases

See these and other examples on Facebook‘s Success Stories page.

Facebook Messenger Ads vs. Other Ad Formats

How do Facebook Messenger ads stack up against other types of Facebook ads? Here‘s a comparison of key performance metrics:

Metric Messenger Ads Facebook Feed Ads Instagram Ads
Open Rate 80%+ 5-10% 25-60%
Click-Through Rate 13-16% 1-2% 0.5-1%
Conversion Rate 3-5X higher Baseline 1.5X higher
Cost Per Lead 30-50% lower Baseline 20-30% lower

As you can see, Facebook Messenger ads tend to outperform in terms of engagement, conversion, and cost-efficiency. Of course, this varies by industry and campaign, but it highlights the unique value of meeting customers in a conversational channel vs. sending them to a static landing page.

The Future of Facebook Messenger Advertising

Looking ahead, Facebook Messenger will only continue to grow as a marketing channel. Here are some key trends and predictions to be aware of for 2023 and beyond:

  • The rise of conversational commerce. More and more consumers will expect to be able to browse, get support, and make purchases directly within messaging apps. Facebook is already testing features like product catalogs, payments, and checkout. Brands need to meet customers where they are.

  • Increased adoption of AI and chatbots. As artificial intelligence continues to improve, chatbots will be able to handle more and more customer interactions at scale. Natural language processing will allow bots to understand complex queries and provide relevant answers. Marketers should embrace automation while still keeping a human touch.

  • Integration with augmented reality. Facebook is investing heavily in AR and VR experiences within Messenger. Soon brands may be able to demo products or provide virtual try-ons directly in chat. This will blur the lines between marketing and customer experience even further.

  • Messenger ads in the metaverse. As virtual worlds and the metaverse take shape, messaging will be a key communication channel. Brands may be able to sponsor virtual billboards or place "tagged" products in VR spaces that allow users to click to message for more info.

  • Competition from other messaging apps. While Facebook Messenger is dominant in the US and Europe, apps like WhatsApp and WeChat have huge user bases globally. Brands will need to take a multi-channel messaging approach to reach all their customers.

The common thread is that messaging is becoming the primary way people interact with brands, and those interactions are getting richer and more immersive. Marketers need to embrace conversational strategies now to stay ahead of the curve.

Getting Started with Facebook Messenger Ads

Now that you‘ve seen the power and potential of Facebook Messenger ads, you may be wondering how to get started. Here‘s a quick step-by-step guide:

  1. Define your target audience and campaign goals
  2. Choose the right Messenger ad format for your objectives
  3. Set up your destination – either a live chat service or chatbot flow
  4. Create your ad creative (image, copy, CTA)
  5. Set your budget and bidding options
  6. Launch your campaign and monitor performance
  7. Analyze results and optimize for future iterations

If you need more guidance, Facebook provides a variety of Messenger ad tutorials and guides in its Blueprint training program. You can also find a directory of Messenger bot and live chat partners to help with implementation.

The most important thing is to just get started with a small test and learn as you go. The businesses that start building Messenger relationships now will have a major advantage as the channel continues to grow.


Facebook Messenger ads represent a huge opportunity for brands to engage customers in a more personal, conversational way at scale. By running targeted click-to-Messenger, sponsored message, story, and inbox ads, you can initiate automated dialogue with both new and existing audiences.

When creating Messenger ad campaigns, focus on providing value and solving customer needs rather than being overly promotional. Use chatbot sequences to qualify leads and route them to the appropriate next step. And continuously test and optimize your creative, targeting, and flows.

As you‘ve seen, Facebook Messenger ads can drive higher engagement, conversion, and ROI than traditional formats. They will only become more important as messaging becomes the default communication channel and AR/VR experiences merge with the real world.

The future is conversational – is your brand ready?