HTTP 500 Internal Server Error: What It Means and How to Fix It in 2024

Have you ever encountered the dreaded "500 Internal Server Error" message while browsing the web? Few things are more frustrating than clicking a link, only to be greeted by an ominous error screen instead of the content you were expecting.

As a website owner, it‘s even worse when the 500 error rears its head on your own site. Left unresolved, this pesky problem can drive visitors away, tank your search engine rankings, and bring your online business to a screeching halt.

But fear not! In this ultimate guide, we‘ll demystify the HTTP 500 internal server error and teach you exactly how to troubleshoot and resolve it.

What Is an HTTP 500 Internal Server Error?

First things first: what does a 500 error actually mean? In a nutshell, it‘s a general-purpose error message indicating that something has gone wrong on the web server hosting the site you‘re trying to access. Unlike more specific errors like 404 "Page Not Found," a 500 error doesn‘t tell you much about what the exact problem is or how to fix it.

When a server encounters a problem that prevents it from returning the expected content to your browser, it issues a 500 internal server error as a generic "catch-all" response. There are dozens of potential reasons this could happen, which we‘ll dig into shortly.

Here are a few real-world examples of what a 500 error message might look like:

Example of a 500 internal server error
Another example of a 500 internal server error

While the exact appearance varies depending on the website and your browser, you‘ll usually see the text "500," "Internal Server Error," or similar phrasing. Some sites may provide additional details or a more user-friendly error page, but not always.

Common Causes of 500 Internal Server Errors

Now that we know what a 500 error is, let‘s explore some of the most common reasons they occur:

1. Corrupt or Improperly Configured .htaccess File

The .htaccess file is a crucial configuration file used by Apache servers. It controls many settings related to security, URL rewriting, redirects, caching, and more. Even a tiny error or typo in your .htaccess code can trigger a 500 error.

For example, let‘s say you were trying to implement URL redirects, but accidentally used invalid syntax like this:


Redirect: 301 /old-page /new-page

The correct Apache directive would be:


Redirect 301 /old-page /new-page

Easy to miss, but that extra colon is enough to bring down your whole site with a 500 error.

2. Hitting PHP Memory Limit

By default, PHP scripts are only allowed to use a certain amount of your server‘s memory. If a script exceeds that limit, it can trigger a 500 error. This often happens with poorly coded plugins, themes, or scripts that contain infinite loops or memory leaks.

You may see a message like "Fatal error: Allowed memory size of X bytes exhausted" in your error logs. To resolve this, you can try increasing the PHP memory limit in your php.ini file or .htaccess:


php_value memory_limit 256M

Just be cautious – if a buggy script contains a serious memory leak, increasing the memory limit will only delay the inevitable 500 error.

3. Incorrect File and Folder Permissions

Web servers are picky about file permissions. If critical files or folders have the wrong ownership or permissions, the server may not be able to access them, triggering a 500 error.

For example, PHP scripts usually need to be readable and executable by the server. If you accidentally set your PHP files to 000 permissions, the server won‘t be able to read or run them.

Connect to your server via FTP or SSH and check the permissions on your core website files and folders (like public_html and wp-admin). Ensure they‘re set correctly according to your host‘s documentation.

4. Plugin or Theme Conflicts

If you‘re running a content management system like WordPress, plugins and themes are a constant source of 500 errors. It‘s all too easy for a buggy update or misconfiguration to take down your entire site.

If you suspect a plugin or theme is the culprit, try this:

  1. Connect to your site via FTP and rename your plugins and themes folders to something like "plugins_old" and "themes_old". This will deactivate them without deleting any files.

  2. See if this resolves the 500 error. If so, you know the issue lies with a plugin or theme.

  3. Rename the folders back to "plugins" and "themes," then activate each plugin one by one until you find the troublemaker. For themes, switch to a default theme like Twenty Twenty-Three to rule out your active theme.

Troubleshooting 500 Errors: A Step-by-Step Guide

Now that we‘ve covered some of the most likely causes, here‘s a step-by-step troubleshooting process you can use to identify and resolve 500 errors on your own site:

Step 1: Check Your Server‘s Error Logs

Your first stop should be your web server‘s error logs. These will often contain clues or explicit messages telling you what‘s causing the 500 error. The location of these logs varies depending on your hosting environment, but here are a few common places to look:

  • /var/log/apache2/error.log
  • /var/log/nginx/error.log
  • /var/log/httpd/error_log

You can also check your PHP error logs, which may be in a different location like:

  • /var/log/php/error.log
  • /home/yourusername/public_html/error_log

If you have access to a tool like cPanel, you may be able to view error logs directly in your hosting control panel.

Step 2: Review Recent Changes

Think back to any changes you made to your site just before the 500 errors started occurring. Did you:

  • Install or update a plugin, theme, or other extension?
  • Edit your .htaccess file?
  • Modify any core website files, like wp-config.php?
  • Upgrade to a new PHP version?

If so, try reverting those changes to see if it resolves the issue. If you can‘t remember exactly what you changed, you may need to restore your site from a recent backup.

Step 3: Test Plugin and Theme Conflicts

As mentioned earlier, plugins and themes are a common source of 500 errors. Follow the process outlined above to methodically deactivate your extensions until you identify the conflict.

If you can‘t access your WordPress admin area due to the 500 error, you can deactivate plugins manually via FTP:

  1. Connect to your site via FTP and navigate to the /wp-content/ folder
  2. Rename the /plugins/ subfolder to something like /plugins_old/. This deactivates all plugins.
  3. Check if your site starts working again. If so, you know a plugin was causing the issue.
  4. Rename the /plugins_old/ folder back to /plugins/
  5. Inside the plugins folder, rename each plugin folder one by one until you find the culprit.

You can apply the same process to your /themes/ folder to test for a theme conflict.

Step 4: Examine Your .htaccess File

Carefully review your .htaccess file for any syntax errors or recent changes that could be causing the 500 error. Some common things to look for include:

  • Unclosed or improperly nested directives
  • Invalid redirect rules
  • Incorrect rewrite conditions or rules
  • Incompatible or deprecated directives

If you‘re not confident editing .htaccess yourself, you may want to ask your hosting provider for assistance.

Step 5: Check File and Folder Permissions

Connect to your server via FTP or SSH and verify that all core website files and folders have the correct permissions. In general:

  • Folders should be set to 755 (drwxr-xr-x)
  • Files should be set to 644 (rw-r–r–)
  • WordPress‘s wp-config.php file should be set to 440 or 400 to prevent other users on the server from reading it

Exact requirements may vary depending on your hosting setup, so consult your host‘s documentation or support team for guidance.

Step 6: Ask for Help

If you‘re still stuck after working through the steps above, don‘t hesitate to reach out for expert assistance:

  • Contact your hosting provider‘s support team, especially if you‘re on a managed hosting plan. They can check server logs and configurations you may not have access to.
  • Post in the official support forums for your content management system (ex: WordPress.org forums, Drupal.org forums, etc.). Be sure to provide details on what you‘ve already tried.
  • Consider hiring a professional web developer to debug the issue for you.

Minimizing 500 Errors Moving Forward

While you can‘t completely eliminate the risk of 500 errors, you can take proactive steps to minimize them:

  1. Keep your CMS, plugins, and themes up-to-date to ensure you have the latest bug fixes and security patches.

  2. Regularly test your site with a tool like Rara Theme‘s Site Health Check to catch PHP errors, incompatible plugins, and other issues before they escalate to a full-blown 500 error.

  3. Implement a reliable backup solution so you can quickly restore your site in case of an emergency.

  4. Consider upgrading to a managed hosting plan that includes proactive server monitoring, automatic security patching, and expert support.

The Bottom Line on 500 Errors

HTTP 500 internal server errors may seem daunting at first, but with a methodical troubleshooting process and a little bit of patience, they‘re usually quite fixable. The key is to systematically rule out potential causes until you identify the underlying problem.

Remember, a 500 error isn‘t just an inconvenience – it can have serious consequences for your site‘s usability, search engine rankings, and reputation. The longer it persists, the more harm it will do. So if you‘re not comfortable diving into server logs and code yourself, don‘t be afraid to call in professional reinforcements.

Have you wrestled with a particularly stubborn 500 error? Share your experiences and tips in the comments below!