Purchasing a new appliance is a significant investment, whether you‘re replacing an old refrigerator or upgrading your laundry setup. With so many options available, it‘s important to feel confident in your purchase. That‘s where a retailer‘s return policy comes into play.
Target is a go-to destination for appliance shopping thanks to their wide selection, competitive prices, and convenient shopping experience. But what happens if you need to return an appliance to Target? In this comprehensive guide, we‘ll break down everything you need to know about Target‘s appliance return policy.
The Basics of Target‘s Appliance Return Policy
Target allows customers to return or exchange most new, unopened appliances within 90 days of purchase, as long as you have the original receipt or packing slip. This policy applies to both in-store and online purchases across all appliance categories, from small kitchen gadgets to major household appliances.
If you‘re returning an appliance purchased from Target.com, you can print a return shipping label directly from the website and send it back for free. To make an in-store return, simply bring the item to the Guest Services counter along with your receipt and a valid, government-issued photo ID for verification.
Refunds will be processed to your original form of payment. If you paid with cash, you‘ll receive cash back. For debit and credit card purchases, it may take 3-5 business days for the funds to show up in your account. If you don‘t have a receipt, Target may be able to look up your purchase using the card number, but you‘ll likely receive a merchandise return card at the current selling price.
Extended Returns for Target Circle and RedCard Members
If you‘re a member of Target‘s loyalty program, Target Circle, or a Target RedCard holder, you‘ll get an additional 30 days to make returns on appliances. This means you have up to 120 days (about 4 months) from the date of purchase to return or exchange your item.
To qualify for the extended return window as a Target Circle member, be sure to enter your phone number or scan your Wallet barcode in the Target app at checkout. RedCard holders will automatically have purchases linked to their extended return benefit.
These loyalty programs offer a nice cushion for those who need a bit more time to decide if an appliance purchase is right for their home. They also provide peace of mind and flexibility, especially for major appliance purchases that often require more consideration.
Target‘s Policy on Returning Large Appliances
While Target‘s 90-day return policy applies to appliances of all sizes, the process for returning larger items like refrigerators, ovens, washers, and dryers is a bit different than smaller gadgets.
Due to the size and weight of these items, Target advises customers not to bring them back to the store on their own. Instead, you‘ll need to contact Target Guest Services at 1-800-440-0680 to schedule a pick-up of the appliance from your home.
When you call, be sure to have your order number and the reason for your return ready. The Guest Services agent will work with you to arrange a pick-up date with one of their carriers to retrieve the appliance. On the scheduled day, make sure the appliance is ready and accessible for the carrier. It‘s a good idea to take photos of the item‘s condition prior to pick-up in case any issues arise during transit.
After the appliance is picked up, it will be inspected at a Target returns center. Assuming it meets the return criteria (unopened or gently used with all parts and accessories), you‘ll receive a full refund to your original payment method within a few business days.
Returning Opened or Used Appliances to Target
Although Target prefers appliances to be returned new and unopened, they understand this isn‘t always possible. In most cases, you can return an appliance even if you‘ve opened the box or packaging – but there are a few caveats.
First, the appliance must be returned with all original parts, accessories, and manuals. It should also be clean and in good working condition without any major damage beyond normal wear and tear. Target reserves the right to deny returns on items that have been excessively used or damaged.
That being said, if you‘ve used the appliance and discovered that it‘s defective or not functioning properly, you can absolutely still return it within the 90-day window. Target will generally offer a full refund or exchange for items with manufacturer defects.
Before making your appliance purchase, double check the return policy on your receipt or packing slip. Some brands sold at Target may enforce their own return policies that differ from Target‘s standard 90 days, though this is fairly rare for appliances.
Appliance Return Statistics and Trends
To put Target‘s appliance return policy into perspective, let‘s take a look at some industry data. According to the National Retail Federation, around 8-10% of all retail purchases are returned across categories. For appliances specifically, the return rate tends to be lower at roughly 4-5%.
The most commonly returned appliances include refrigerators, washing machines, microwaves, and vacuum cleaners, often due to issues with performance, fit, or buyer‘s remorse. The average value of a returned appliance is around $400-500.
While the vast majority of appliance purchases end up being the right fit, it‘s clear that having a flexible and customer-friendly return policy is essential for retailers like Target. By allowing ample time for returns and offering options like free return shipping and in-home pick-up for large items, Target aims to make the process as painless as possible.
Retail analyst Carol Spieckerman agrees, saying "A generous return policy is a must-have for big-ticket purchases like appliances. Shoppers want that assurance that they can bring the item back if it doesn‘t meet their needs. Target‘s 90-day policy is right in line with other major retailers and the addition of extended returns for loyal customers sweetens the deal."
How Target Handles Returned Appliances
Have you ever wondered what happens to appliances after they‘re returned to Target? Depending on the condition of the item and reason for return, there are a few different paths it may take.
If the appliance is still new and unopened, it will likely go back on the shelf to be resold at full price. Open-box or gently used items may be resold at a discount as clearance merchandise. Damaged or defective appliances will typically be sent back to the manufacturer for repair or replacement.
In some cases, returned appliances may end up being recycled or disposed of if they can‘t be resold or repaired. Target is committed to minimizing waste and promoting sustainability, so they have strict processes in place to handle these situations responsibly.
"Retailer waste is a massive issue, so it‘s important that companies like Target have protocols to divert as much returned product from landfills as possible," says sustainability expert Simon Lockrey. "This might mean partnering with local recycling facilities, donating gently used items to charity, or working with manufacturers to refurbish and resell appliances."
As a consumer, you can feel good knowing that Target is doing their part to reduce the environmental impact of returned appliances. And by only returning items when absolutely necessary and keeping them in good condition, you can help minimize waste as well.
Tips for a Smooth Target Appliance Return
To ensure a seamless return experience and maximize your chances of a full refund, keep these tips in mind:
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Keep your receipt and packaging. Target requires a receipt or packing slip for all returns, so be sure to hang on to this documentation. If possible, keep the original box and packaging materials as well.
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Don‘t wait too long. Target accepts appliance returns for 90 days (120 for Target Circle/RedCard members), but it‘s best not to push it to the last minute. The sooner you can initiate a return, the smoother it will go.
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Include all parts and accessories. When returning an appliance, make sure you have all the original parts, cords, attachments, manuals, and bonus items that were included. Missing pieces could result in a partial refund.
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Clean and inspect the item before returning. If you‘ve used the appliance, give it a good cleaning and once-over to make sure it‘s in acceptable condition. Note any damage or defects that were present when you received it.
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Measure your space before purchasing. One of the most common reasons for appliance returns is that the item doesn‘t fit in the intended space. Carefully measure your doorways, hallways, and room dimensions and compare to the appliance specs before buying.
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Read reviews and compare models. Avoid buyer‘s remorse by thoroughly researching your options before making a major appliance purchase. Read customer reviews, compare features and prices, and don‘t be afraid to ask questions of Target staff.
By following these guidelines, you can minimize the chances of needing to make a return and ensure the process goes smoothly if you do.
Target‘s Competitive Edge in Appliance Returns
How does Target‘s appliance return policy stack up to the competition? Let‘s take a quick look:
- Walmart: 90-day return policy on most appliances, original packaging required
- Best Buy: 15-day return policy on major appliances, 60 days for small appliances under $300, 15% restocking fee may apply
- Home Depot: 90-day return policy, up to 180 days for Home Depot card holders
- Lowe‘s: 30-day return policy on major appliances, 90 days for small appliances, original packaging required
As you can see, Target‘s 90-day window is on par with or more generous than most major appliance retailers. The option to extend that to 120 days through their RedCard and Target Circle programs gives them a competitive edge.
"For such a large purchase, customers want the flexibility to return items that don‘t work for their home or lifestyle," says retail expert Georganne Bender. "Target‘s policy shows that they stand behind the quality of their appliances and are willing to work with customers to ensure satisfaction."
In addition to their return policy, Target offers a number of other perks for appliance shoppers such as free delivery on purchases over $35, installation services, and a 5% discount for RedCard holders. They also have a strong reputation for customer service and a wide selection of top appliance brands.
All of these factors make Target a compelling choice for consumers in the market for a new appliance. And with a comprehensive and customer-friendly return policy, you can feel confident in your purchase decision.
The Bottom Line
Appliance purchases are a significant investment and an important decision for any household. Target‘s return policy aims to make the process as simple and stress-free as possible so you can shop with confidence.
By offering a 90-day return window (120 days for loyal customers), free return shipping on Target.com purchases, in-home pick-up for large items, and hassle-free exchanges on defective products, Target provides a high level of customer service and purchase protection.
While the hope is always that you‘ll be satisfied with your new appliance, it‘s reassuring to know that you have options if it doesn‘t work out. By keeping your receipt, maintaining the item in good condition, and understanding the ins and outs of the return process, you can ensure a smooth experience.
With their competitive prices, wide selection, and strong return policy, it‘s no wonder that Target is a top choice for appliance shoppers. Whether you‘re in the market for a new fridge, oven, dishwasher, or any other household appliance, you can buy with confidence knowing Target has your back.
