As an online fashion retailer, Shein has skyrocketed in popularity thanks to its on-trend styles at rock-bottom prices. With thousands of new items added daily and frequent sitewide sales, it‘s no wonder that Shein has amassed a cult following among Gen Z and millennial shoppers. However, one aspect of Shein‘s business model that often sparks questions and confusion is its return policy, particularly when it comes to swimwear.
In this comprehensive guide, we‘ll closely examine the ins and outs of Shein‘s return policy, with a special focus on swimsuit returns. We‘ll cover what items are eligible for return, the process for initiating a return, how refunds are issued, and more. Additionally, we‘ll compare Shein‘s policies to those of their competitors, analyze industry trends around ecommerce fashion returns, and hear from experts on how to make smart buying decisions.
Whether you‘re a frequent Shein shopper or considering placing your first order, this article will equip you with the knowledge you need to navigate Shein‘s return policy like a pro. Let‘s dive in!
The Basics of Shein‘s Return Policy
First, let‘s review the fundamentals of Shein‘s return policy. For most items, Shein accepts returns within 45 days of the delivery date. Returned items must be in new, unworn condition with all original tags and packaging attached. Shein does not accept returns on final sale items, such as intimates, beauty products, swimwear, event supplies and more.
Customers receive one free return shipping label per order. A $7.99 shipping fee is deducted from the refund total for any additional return packages. Alternatively, customers can use their own shipping method at their expense.
Some items, like shoes, bags and hats, are eligible for size exchanges only, while others can only be returned for a refund. Sale items can usually be returned unless marked as final sale.
Here is a brief overview of Shein‘s return policy:
| Return Window | 45 days from delivery date |
|—————|—————————-|
| Condition | New, unworn, tags attached |
| Final Sale | No returns or exchanges |
| Free Returns | One per order |
| Refund Method | Original form of payment |
Compared to some of its fast fashion competitors, Shein‘s 45-day return window is quite generous. For example, Forever 21 only allows returns within 30 days, while Fashion Nova has just a 14-day return window for non-sale items. However, Shein‘s policy is more restrictive than other affordable retailers like H&M and ASOS, which offer free returns on all orders with no time limit.
The Process for Returning Items to Shein
If you need to return an item to Shein, the process is fairly straightforward and can be completed entirely online through the Shein website or mobile app. Here‘s a step-by-step guide:
- Login to your Shein account and navigate to the "My Orders" page
- Locate the item(s) you wish to return and select "Return Items"
- Choose the reason for your return and whether you want a refund or exchange
- If prompted, select the size for your exchange item
- Print the provided return shipping label and attach it to your package
- Send the package back via the carrier listed on the label
Shein processes returns within 7 business days of receipt at their warehouse. You can check your return status anytime in your account portal. If your return is approved, your refund will be issued to your original payment method. If there are any issues with your return, Shein will notify you and may ship the item back to you at the address on file.
Shein‘s Strict Swimwear Return Policy
Now, let‘s address the topic on everyone‘s mind: Shein‘s return policy for swimwear. In short, Shein does not allow returns or exchanges on any swimsuits, bikinis, or one-pieces, even if the tags are still attached and the item is unworn. This policy applies to all swim styles, regardless of whether they were purchased at full price or on sale.
The reason for this strict no-return policy on swimwear is simple: hygiene and sanitation. Like other intimate apparel items, swimsuits worn close to the body cannot be resold once they have been shipped to a customer. This practice is standard across the fashion industry and is not unique to Shein.
In fact, most major retailers, including Amazon, Target, Nordstrom and Zappos, enforce a similar policy on swimwear and other intimate items like underwear. Returns may only be accepted in the case of a manufacturer defect, and only for store credit.
While it can be disappointing to receive a swimsuit that doesn‘t fit quite right, it‘s crucial to recognize the health and safety rationale behind these industry-wide practices. Prohibiting swimwear returns protects customers from potential contamination and the spread of infection.
Tips for Buying Swimwear on Shein
Understandably, purchasing a swimsuit online from Shein can feel like risky business, knowing that you won‘t be able to return it if things don‘t work out. However, there are several steps you can take to greatly improve your chances of scoring a winner. Here are our top tips for buying swimwear on Shein:
Read the reviews: Scour the reviews section for feedback from customers with a similar body type and skin tone as you. Take note of comments on fit, coverage, quality, sheerness, stretch, and durability. Look for reviews that include photos of the buyer wearing the swimsuit for an even better sense of how it fits on a real body.
Check the sizing: Sizes can vary dramatically between styles and brands, so rely on the provided measurements rather than the generic size to determine your ideal fit. Shein lists detailed measurements for each swimsuit, so grab a tape measure and compare these to a well-fitting suit you already own. When in doubt, size up, since swimwear is meant to have a snug, compressive fit.
Zoom in on photos: Shein provides numerous photos of each suit, typically on a model and a flat lay. Be sure to zoom in and examine the fabric, stitching, lining, and hardware up close. Keep an eye out for any red flags like thin, flimsy material, exposed padding, loose threads or pilling. Don‘t hesitate to contact Shein customer service to request additional photos if needed.
Consider your needs: Think about your primary intended use for the swimsuit. Are you looking for a suit to lounge by the pool, swim laps, participate in water sports, or all of the above? Do you need extra support, compression, or modesty? Shein offers an extensive swim collection with styles for every occasion, so focus on suits designed for your specific needs.
Manage expectations: Remember, you often get what you pay for with ultra-affordable retailers like Shein. While you can certainly find some gems, the overall quality and craftsmanship may not rival that of high-end designer swimwear. Be realistic about the level of quality to expect for the price point and don‘t be surprised by potential imperfections.
By following these guidelines, you can dramatically reduce the likelihood of winding up with an ill-fitting or cheaply made swimsuit from Shein. Of course, it may be wise to order multiple sizes or styles to ensure you find a flattering option, but recognize that you will only be able to return suits with manufacturing defects.
Industry Outlook on Ecommerce Apparel Returns
It‘s worth noting that Shein is hardly the only online retailer grappling with the issue of apparel returns. In fact, the ecommerce fashion industry has long struggled with high return rates and the logistical and environmental challenges they bring.
According to a 2021 survey by the National Retail Federation, the average return rate for online purchases across all categories was 20.8%, with apparel and accessories topping the list at 12.2% of returns. For online-only merchants, return rates are even higher, averaging 25% or more.
The reasons for these high return rates are varied, but often come down to issues with fit, color, quality, or the item not meeting expectations. Notably, bracketing, or buying multiple sizes or styles with the intent to return some, has become increasingly common, with 40% of customers reporting this behavior.
These returns come at a high cost to retailers, with an estimated $550 billion in merchandise returned each year in the US alone. In addition to lost sales, reverse logistics costs like shipping, processing, and restocking can eat into already thin profit margins. There are also significant environmental costs to consider, with returned items often ending up in landfills.
As ecommerce fashion retail grows (US online apparel sales topped $100 billion in 2021), brands are searching for innovative ways to reduce return rates while still satisfying customers. Some common strategies include:
- Leveraging AI and machine learning for personalized size and fit recommendations
- Offering virtual try-on tools and 3D product visualizations
- Providing comprehensive sizing guides and detailed product information
- Collecting and displaying customer photos, videos and reviews
- Designing clothing with more universal, forgiving fits and flexible fabrics
- Using sustainable packaging and offering paperless returns
- Partnering with third-party providers to handle return logistics
Shein has invested heavily in many of these areas in recent years, such as developing their own sizing technology, introducing customer review photos, and adopting eco-friendly packaging. However, their business model, which relies on low prices, high volume and fast turnaround, may not be compatible with free limitless returns.
The Verdict on Shein Swimwear
So, is it worth taking a chance on a Shein swimsuit, given their strict return policy? The answer depends on your individual shopping preferences and risk tolerance.
If you are someone who prefers to try on multiple sizes and styles before committing to a purchase, you may be better off buying swimwear in-store or from an online retailer with more flexible return options. Similarly, if you have a hard-to-fit figure or require very specific features in a swimsuit, such as long torso, mastectomy pockets or full bottom coverage, you may not find suitable options within Shein‘s inventory.
On the flip side, if you are open to a bit of trial and error in the search for an affordable, stylish swimsuit, Shein could be a great resource. By carefully studying the product information, customer reviews and photos, you can mitigate many of the risks of ordering an unflattering or poor quality suit.
Ultimately, the decision of where to buy your next swimsuit is a personal one that requires weighing factors like budget, fit, quality, convenience and sustainability. If you do decide to give Shein swimwear a try, just be sure to heed our expert tips and manage your expectations accordingly.
Key Takeaways
As we‘ve explored in this guide, navigating Shein‘s return policy can be tricky, especially when it comes to swimwear. Here are the key points to keep in mind:
- Shein accepts returns within 45 days for most unworn, unwashed items with original tags
- Swimwear is final sale and cannot be returned or exchanged, as is standard practice in the industry
- Customers receive one free return per order, with a $7.99 fee for subsequent returns
- To ensure a successful swimsuit purchase on Shein, carefully review product details, customer feedback and photos, and manage quality expectations
- Online apparel returns are a major challenge across the ecommerce industry, with retailers exploring innovative solutions to reduce return rates
Equipped with this knowledge, you can confidently shop on Shein while making smart, informed purchasing decisions. Happy swimming!