PayPal is one of the largest and most influential financial technology companies in the world, with over 429 million active consumer and merchant accounts across more than 200 markets. To support its massive global operations, extensive workforce, and millions of customers, PayPal maintains a large corporate headquarters along with an expansive network of office locations around the globe.
In this comprehensive guide, we‘ll take a detailed look at where PayPal is headquartered, its key US and international offices, leadership, and the various ways you can get in touch with the company. Whether you‘re a PayPal customer, business partner, job seeker, or simply curious to learn more about this payments giant, read on for everything you need to know about PayPal‘s HQ and global presence.
Where is PayPal‘s Corporate Headquarters?
PayPal‘s corporate headquarters is located in San Jose, California in the heart of Silicon Valley. The company‘s official corporate address is:
PayPal Holdings, Inc.
2211 North First Street
San Jose, CA 95131
Phone: (408) 967-1000
PayPal was originally founded in Palo Alto in 1998 and maintained its HQ there after being acquired by eBay in 2002. But in 2012, the company moved to its current San Jose location and has been based there ever since, even after spinning off from eBay in 2015 to once again become an independent public company.
The San Jose headquarters is home to PayPal‘s executive leadership team and core corporate functions that support its global business. Departments based here include finance, legal, human resources, communications, facilities, and others. The campus features multiple office buildings along with amenities like dining options and outdoor collaboration spaces.
PayPal‘s US Office Locations
In addition to its San Jose headquarters, PayPal has a large presence across the United States with office locations in many major cities. According to PayPal‘s website, the company currently has offices in the following 14 US metro areas outside of San Jose:
- Austin, TX
- Boston, MA
- Chandler, AZ
- La Vista, NE
- Lutherville-Timonium, MD
- Newton, MA
- Scottsdale, AZ
- Chicago, IL
- New York, NY
- Omaha, NE
- Plymouth Meeting, PA
- Salt Lake City, UT
- Washington, D.C.
- Wilmington, DE
Let‘s take a closer look at a few of PayPal‘s key US offices:
PayPal Chicago Office
Address: 222 W Merchandise Mart Plaza, Chicago, IL 60654
Located in the iconic Merchandise Mart building along the Chicago River, PayPal‘s Chicago office focuses on technology and product development. The team here works on software engineering, data science, UI/UX design, and business operations.
PayPal Boston Office
Address: 1 International Place, Boston, MA 02110
Situated in the heart of Boston‘s Financial District, the PayPal Boston office specializes in database engineering, machine learning, data science, and technical product management. The office occupies the entire 6th floor at 1 International Place.
PayPal New York City Office
Address: 95 Morton St, New York, NY 10014
PayPal‘s NYC office is centrally located near the West Village and Soho neighborhoods of Manhattan. Teams here focus on areas like risk management, small business financing, mobile engineering, and social innovation. This office allows PayPal to tap into New York‘s deep fintech talent pool.
While these are some of PayPal‘s largest US locations outside of headquarters, the company is continuing to expand its footprint to access talent across the country. In recent years, PayPal has announced major hiring initiatives and office expansions in places ranging from Arizona to Washington, D.C.
How Many Offices and Employees Does PayPal Have Globally?
With customers and operations spanning over 200 countries and regions worldwide, PayPal truly has a massive global presence. Outside of the United States, PayPal has international offices in over 30 countries across North America, Europe, the Middle East, Asia Pacific, and Latin America.
In total, PayPal has over 50 office locations globally and a workforce of over 30,000 employees. A 2021 SEC filing showed that 57% of PayPal‘s employees are based in the US, with the remaining 43% in international locations.
Some of PayPal‘s largest international offices include:
- Berlin, Germany
- Toronto, Canada
- London, UK
- Paris, France
- Dublin, Ireland
- Sao Paulo, Brazil
- Mexico City, Mexico
- Tel Aviv, Israel
- Chennai, India
- Singapore
- Shanghai, China
- Tokyo, Japan
- Sydney, Australia
PayPal‘s international headquarters is located in La Vista, Nebraska and provides global operational support. The address is:
PayPal Worldwide Operations Center
12312 Port Grace Blvd
La Vista, NE 68128
Maintaining local offices and teams around the world allows PayPal to tailor its products and services for the unique needs of each market. It also helps the company navigate the complex regulations governing digital payments and financial services across different countries.
How to Contact PayPal
With such a large customer base and global operations, PayPal offers many ways for customers, partners, job seekers, and the general public to get in touch:
Online Help Center and Contact Form
The easiest way to get help with common PayPal issues is through the company‘s online help center at https://www.paypal.com/us/smarthelp/home. Here you can browse help articles, FAQs, and step-by-step tutorials on topics like account management, sending/receiving payments, disputes, security, and more.
If you can‘t find the answer you need, you can fill out PayPal‘s online contact form. Just log into your account on PayPal.com and visit https://www.paypal.com/us/smarthelp/contact-us. Provide details about your issue, select your preferred contact method (messaging, email, or phone), and a customer service agent will assist you.
Contact PayPal by Phone
If you need to speak with a live PayPal agent, you can call their customer support line at (888) 221-1161. Support is available from 5:00 AM to 10:00 PM Monday-Friday and 6:00 AM to 8:00 PM Saturday/Sunday (Pacific Time).
Some of PayPal‘s international customer support numbers include:
- United Kingdom: 0203 901 7000
- Canada: 1-888-221-1161
- Australia: 1800 073 263
- Mexico: 55 4433 9935
- France: 0 800 942 601
Send Mail to PayPal
For certain account issues or general correspondence, you can mail PayPal at either their San Jose HQ or a few other US addresses:
PayPal, Inc.
Attn: Legal Department
2211 North First Street
San Jose, CA 95131
PayPal, Inc.
Attn: Legal Department
P.O. Box 45950
Omaha, NE 68145-9975
PayPal Debit Card Department
P.O. Box 45950
Omaha, NE 68145-0935
Connect on Social Media
You can also interact with PayPal and get assistance through their social media channels:
– Twitter: @PayPal and @AskPayPal
– Facebook: @PayPal
– Instagram: @PayPal
– LinkedIn: linkedin.com/company/paypal
PayPal Leadership and Ownership
Since 2015, PayPal has traded independently on the Nasdaq stock exchange under the ticker symbol PYPL. As a public company, PayPal is ultimately owned by its shareholders, which include a mix of institutional investors like financial firms, mutual funds, and pensions, as well as individual retail investors.
As of early 2023, the top institutional owners of PayPal stock are:
- Vanguard Group Inc. (9.1%)
- Blackrock Inc. (7.3%)
- State Street Corp (4.6%)
- Price T Rowe Associates Inc. (2.2%)
- Geode Capital Management LLC (1.6%)
No single entity owns a controlling stake in PayPal. Rather, a board of directors provides strategic oversight and represents shareholder interests. PayPal‘s day-to-day operations are managed by its executive leadership team.
Dan Schulman has served as PayPal‘s President and CEO since 2014, leading the company through its spin-off from eBay and a period of rapid global growth. Prior to PayPal, Schulman was President of American Express‘ Enterprise Growth division and held executive roles at AT&T, Virgin Mobile, and Priceline.
Other key members of PayPal‘s executive leadership team include:
- Jonathan Auerbach, EVP Chief Strategy, Growth and Data Officer
- Mark Britto, EVP Chief Product Officer
- Peggy Alford, EVP Global Sales
- John Kim, EVP Chief Legal Officer
- Blake Jorgensen, EVP Chief Financial Officer
- Leanne Cunnold, SVP Global Head of Risk
The Bottom Line
PayPal is truly a global financial powerhouse, and its extensive network of offices and employees around the world is a testament to that. From its state-of-the-art headquarters in the heart of Silicon Valley, to its key regional hubs from New York to London to Singapore, PayPal manages to maintain a local presence while providing seamless digital payments to hundreds of millions worldwide.
Now that you know the key details about PayPal‘s headquarters and office locations, as well as how to get in touch, you‘re well equipped to start or expand your relationship with this fintech leader. Whether you‘re an entrepreneur looking to offer PayPal checkout, an investor wanting to understand the company‘s global footprint, or a customer in need of support, use this guide as your roadmap for all things PayPal location-related.
