Big Lots is a leading discount retailer known for offering a wide variety of home goods, including mattresses, at affordable prices. For many budget-conscious shoppers, Big Lots is a go-to destination for finding a great deal on a new bed. However, even with careful consideration, sometimes a mattress just doesn‘t work out. That‘s where Big Lots‘ mattress return policy comes in.
In this comprehensive guide, we‘ll cover everything you need to know about returning a mattress to Big Lots, from the basic policy details to expert tips for a smooth return process. We‘ll also examine how Big Lots compares to competitors and weigh the pros and cons of their policy from a consumer perspective.
Whether you‘re considering a Big Lots mattress purchase or already need to make a return, this article will provide the information and insights you need to navigate the process with confidence.
Why Understanding Mattress Return Policies Matters
Before we dive into the specifics of Big Lots‘ policy, let‘s discuss why understanding mattress return policies is so important for shoppers.
Buying a mattress is a significant investment – not just financially, but also in terms of your health and well-being. A comfortable, supportive mattress is essential for getting good sleep, which in turn affects nearly every aspect of your daily life. However, it can be difficult to know if a mattress is right for you until you‘ve actually slept on it for a while.
That‘s why most retailers offer some kind of mattress return or exchange policy. In fact, a survey by the Better Sleep Council found that 88% of consumers consider a retailer‘s return policy to be an important factor when purchasing a mattress ^1^.
At the same time, mattress returns can be costly and cumbersome for retailers. Returned mattresses often cannot be resold and must be donated, recycled or disposed of. According to a survey by the National Mattress Recycling Council, over 20 million mattresses and foundations end up in landfills each year ^2^, a significant environmental concern.
For consumers, this means that mattress return policies vary widely in terms of length, fees, and conditions. Some retailers may offer generous trial periods and free returns, while others may have more restrictive policies or charge restocking fees. Understanding the details of a retailer‘s policy before you buy can help you make a more informed decision and avoid unexpected costs or hassles down the line.
Big Lots Mattress Return Policy: The Basics
Now, let‘s cover the key points of Big Lots‘ mattress return policy ^3^:
- Return window: Mattresses can be returned within 30 days of purchase for a full refund or exchange, as long as they are in new, unused condition with original tags and packaging.
- Proof of purchase: A receipt or packing slip is required for all returns.
- Refund method: Refunds are issued to the original form of payment. For returns without a receipt, a store credit may be issued at the store‘s discretion.
- Return shipping: For online orders, Big Lots covers return shipping fees only if the mattress was defective or incorrect. The customer is responsible for return shipping costs for buyer‘s remorse returns.
- Exclusions: Some mattresses may be non-returnable or have additional restrictions, as indicated on the product page or receipt.
Compared to some other retailers, Big Lots‘ 30-day return policy is relatively short. Many online mattress brands offer trial periods of 90 days or longer, giving customers more time to decide if a mattress is right for them. However, for an in-store retailer, 30 days is fairly standard.
One potential drawback of Big Lots‘ policy is that mattresses must be in new, unused condition for a return. This means that customers can‘t actually sleep on the mattress for a night or two to try it out, as they can with some online brands that offer free returns even for used mattresses. However, this is a common requirement for in-store mattress purchases, as retailers generally can‘t resell used bedding.
How to Return a Mattress to Big Lots
The process for returning a mattress to Big Lots is relatively straightforward, but will vary slightly depending on whether you purchased the mattress in-store or online.
In-Store Returns
- Gather your proof of purchase (receipt or packing slip) and ensure the mattress is in new, unused condition with all original tags and packaging.
- Bring the mattress and receipt to any Big Lots store within 30 days of purchase.
- Speak with a customer service representative to initiate the return. They will inspect the mattress and process the refund to your original payment method or exchange the mattress for a different model.
Online Returns
- Log into your Big Lots account and locate the order you wish to return.
- Click "Return Item" and follow the prompts to print a prepaid return shipping label.
- Repackage the mattress in its original box or another sturdy box and affix the shipping label.
- Drop off the package at the specified carrier or schedule a pickup.
- Once Big Lots receives the return and verifies its condition, they will issue a refund to your original payment method, minus any initial shipping fees.
For online orders, you can also choose to return the mattress to a Big Lots store, although you will still be responsible for bringing it to the store yourself.
Big Lots Mattress Return Policy: Exceptions and Edge Cases
While the above outlines the general return policy, there are a few special circumstances that shoppers should be aware of:
Returns Without a Receipt
If you don‘t have a receipt for your Big Lots mattress purchase, the store may still be able to process your return if you used a credit card or Big Rewards account, by looking up the transaction in their system. However, they reserve the right to refuse or limit returns without a receipt. If a return is approved without a receipt, you will likely receive store credit rather than a refund to the original payment method.
Returns After 30 Days
Big Lots‘ official policy is to only accept returns within 30 days of purchase. However, their website states that returns after 30 days may be accepted for store credit, minus a 20% restocking fee, at the manager‘s discretion. If you have a compelling reason for needing to return a mattress after the 30-day window, it‘s worth contacting your local store to see if they are willing to work with you. Just be aware that you may incur a fee and will likely only receive store credit.
Open or Used Mattresses
Mattresses must be in new, unused condition with all original tags and packaging to qualify for return at Big Lots. If you have opened, damaged or used the mattress in any way, it is unlikely to be accepted for return. This is a key reason why it‘s important to inspect your new mattress carefully upon delivery or pickup and make a decision about keeping it as soon as possible.
Floor Models and Final Sale Items
In some cases, Big Lots may sell floor model mattresses or mark certain mattresses as final sale or clearance. These items are generally not eligible for return or exchange, so be sure to check all signage and ask questions before purchasing.
Comparison to Other Mattress Retailers‘ Return Policies
To help put Big Lots‘ mattress return policy in context, let‘s take a look at how it compares to some key competitors:
| Retailer | Return Window | Fees | Conditions |
|---|---|---|---|
| Big Lots | 30 days | 20% after 30 days | Unused, original packaging |
| Mattress Firm | 120 nights | $79.99 return pickup | Any reason, no questions |
| Macy‘s | 120 days | 15% restocking fee | Unused, original packaging, receipt required |
| Wayfair | 100 nights | Return shipping fees | Undamaged, original packaging, photo evidence |
| Casper (online brand) | 100 nights | No fees | Any reason, used mattresses donated |
| Purple (online brand) | 100 nights | Return shipping fees | Any reason, used mattresses donated or recycled |
As this comparison illustrates, Big Lots‘ 30-day return policy is relatively short compared to many other retailers, especially online mattress brands that commonly offer 100-night trials or longer. Big Lots also requires mattresses to be unused for returns, while some competitors allow you to actually sleep on the mattress for a period of time and still return it if unsatisfied.
However, Big Lots‘ policy is generally in line with other discount retailers and department stores that sell mattresses in-store. The 20% restocking fee for late returns is also fairly standard among retailers that accept returns outside the stated window.
Ultimately, whether Big Lots‘ mattress return policy is sufficient for you will depend on your individual needs and preferences as a shopper. If you feel confident about your mattress choice and don‘t anticipate needing a long trial period, Big Lots‘ 30-day window may be perfectly adequate. However, if you have more uncertainty or want the peace of mind of a longer trial, you may prefer a retailer with a more generous policy.
Tips for a Successful Big Lots Mattress Return
If you do need to return a mattress to Big Lots, the following tips can help ensure a smooth and stress-free process:
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Keep your receipt and all original packaging. This includes the mattress tags, plastic covering, and any boxes or materials that the mattress came in. Big Lots requires these items for a return, so make sure to hold onto them until you‘re certain you‘re keeping the mattress.
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Inspect your mattress immediately upon delivery or pickup. Check for any damage, defects, or signs of prior use. If you notice any issues, document them with photos and contact Big Lots right away to initiate a return or exchange.
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Decide quickly. Big Lots‘ 30-day return window goes by faster than you might think, especially if you‘re waiting to purchase a new bed frame or other furniture. Start the return process as soon as you know the mattress isn‘t right for you to avoid missing the deadline.
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Contact your local store for questions or special requests. If you‘re unsure about any aspect of the return policy or have an unusual situation, don‘t hesitate to call your nearest Big Lots and speak to a manager. They may be able to make exceptions or offer guidance on a case-by-case basis.
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Consider donating or recycling your old mattress. If you‘re replacing an old mattress with your Big Lots purchase, look into local donation or recycling options to keep it out of a landfill. Many cities and organizations offer free or low-cost pickup for old mattresses in good condition.
Is the Big Lots Mattress Return Policy Right for You?
As a savvy shopper, only you can decide if Big Lots‘ mattress return policy meets your needs. Here are a few key things to consider:
Pros
- 30 days is a decent amount of time to return a mattress if it arrives damaged or defective
- Free returns for in-store purchases
- Option to return for store credit after 30 days (with a fee) offers some flexibility
- Policy is relatively straightforward and easy to understand
Cons
- 30 days may not be long enough to fully determine if a mattress is right for you
- Requirement that mattress be in new, unused condition to return is restrictive
- Online returns subject to shipping fees and can be a hassle
- 20% restocking fee for late returns may be cost-prohibitive for some shoppers
If you‘re looking for the absolute lowest price on a mattress and feel confident in your choice, Big Lots‘ policy may be perfectly sufficient. However, if you anticipate needing more time to try out the mattress or want more generous return options, you may prefer to shop with a competitor that offers a longer trial period or free return shipping.
Conclusion
Navigating mattress returns can be a headache, but understanding Big Lots‘ policy before you buy can help you shop with confidence and avoid unwanted surprises. By familiarizing yourself with the requirements, process, and exceptions for Big Lots mattress returns, you can make an informed decision about whether their offerings are right for you.
Remember, even if Big Lots‘ 30-day return window and new condition requirement seem limiting, you still have options. Opting for in-store pickup rather than delivery can give you a chance to inspect the mattress before taking it home, and speaking with a store manager may yield more flexible return options on a case-by-case basis.
Ultimately, the right mattress is an investment in your health and well-being. By doing your research, comparing policies, and advocating for your needs as a consumer, you can find a bed that delivers the comfort and value you deserve. With this comprehensive guide to Big Lots‘ mattress return policy, you‘re well on your way to a better night‘s sleep.
