What Percent of People are Using Messaging Apps? [Messaging App Stats]

Messaging apps have become an integral part of our daily lives, transforming the way we communicate, share content, and interact with businesses. With their convenience, speed, and versatility, it‘s no surprise that messaging apps have seen explosive growth in recent years.

But just how widespread is the adoption of messaging apps? What percent of people are actually using these apps, and how does this vary across different regions and demographics?

In this ultimate guide, we‘ll dive deep into the latest messaging app usage statistics, providing you with a comprehensive overview of the market, key trends, and future projections. Whether you‘re a business owner looking to connect with your customers, a marketer seeking to optimize your campaigns, or simply curious about the state of messaging apps, this guide has you covered.

The Messaging App Market at a Glance

Before we delve into the usage statistics, let‘s set the stage by understanding the overall messaging app market. The global messaging app market has been growing at an incredible pace, with revenue projected to reach $88.74 billion by 2025, up from $57.39 billion in 2020 (Source: Research and Markets).

Year Revenue (in billions)
2020 $57.39
2025 $88.74 (projected)

This growth is driven by several factors, including the increasing smartphone penetration, the shift towards mobile communication, and the versatility of messaging apps in serving a wide range of use cases beyond just texting.

The messaging app market is dominated by a few key players, each with a massive user base and global presence. According to Statista, as of January 2021, the top messaging apps by monthly active users are:

Messaging App Monthly Active Users (in millions)
WhatsApp 2,000
Facebook Messenger 1,300
WeChat 1,206
QQ 648
Telegram 500
Snapchat 433

These apps have become an integral part of people‘s lives, with users spending significant amounts of time communicating, sharing content, and interacting with businesses through these platforms.

Global Messaging App Usage Statistics

Now, let‘s dive into the heart of the matter: what percent of people are actually using messaging apps? The short answer is: a lot. According to a report by We Are Social and Hootsuite, as of January 2021, over 2.8 billion people worldwide use messaging apps, representing 36% of the global population.

But the usage of messaging apps varies significantly across different regions and countries. Here‘s a breakdown of messaging app usage by region:

Region Messaging App Users (in millions) Percentage of Population
Asia Pacific 1,746 41%
Europe 527 71%
Latin America 311 48%
Middle East & Africa 270 28%
North America 265 72%

As you can see, Europe and North America have the highest percentage of their population using messaging apps, while the Asia Pacific region has the largest absolute number of users.

Looking at individual countries, the picture becomes even more interesting. According to a survey by Statista, the countries with the highest percentage of their population using messaging apps are:

Country Percentage of Population Using Messaging Apps
South Korea 95%
Singapore 92%
Hong Kong 91%
Malaysia 91%
Brazil 90%

On the other end of the spectrum, countries like Japan (66%), France (65%), and the United States (64%) have a lower percentage of their population using messaging apps, but still represent a significant user base due to their large populations.

Trends in Messaging App Usage

Messaging app usage has not only grown in terms of sheer numbers but also evolved in terms of how people are using these apps. Here are some of the key trends shaping the messaging app landscape:

1. The Rise of Messaging Apps for Business

One of the most significant trends in recent years has been the adoption of messaging apps by businesses for customer service, marketing, and even sales. According to a survey by Facebook, 64% of people prefer to message a business than call or email, and 65% feel more confident about a brand when they can message it directly.

Many messaging apps have launched business-specific features and integrations to facilitate this trend. For example, WhatsApp Business, launched in 2018, now has over 50 million monthly active users and has become a key channel for businesses to engage with their customers.

2. The Growth of E-Commerce on Messaging Apps

Messaging apps are also becoming a popular platform for e-commerce, particularly in Asia. WeChat, the dominant messaging app in China, has evolved into a "super-app" that allows users to do everything from booking a taxi to buying groceries within the app.

According to a report by Accenture, the global social commerce market, which includes transactions on messaging apps, is expected to grow to $1.2 trillion by 2025, up from $492 billion in 2021.

3. The Impact of COVID-19 on Messaging App Usage

The COVID-19 pandemic has had a significant impact on messaging app usage, as people around the world turned to these apps to stay connected with friends, family, and colleagues during lockdowns and social distancing.

According to a survey by GlobalWebIndex, 45% of global internet users said they were spending more time on messaging services due to the pandemic. WhatsApp, in particular, saw a 40% increase in usage in the early months of the pandemic.

Top Messaging Apps: A Closer Look

Now that we‘ve explored the overall messaging app market and key trends, let‘s take a closer look at some of the top messaging apps and their usage statistics.


WhatsApp, owned by Facebook, is the most popular messaging app in the world, with over 2 billion monthly active users. Here are some key stats about WhatsApp usage:

  • WhatsApp is the most popular messaging app in 112 countries, including Brazil, India, and most of Europe and Africa (Source: SimilarWeb)
  • Over 100 billion messages are sent on WhatsApp every day (Source: Facebook)
  • WhatsApp has a particularly strong presence in emerging markets, with 97% of mobile internet users in Brazil and 96% in India using the app (Source: eMarketer)

Facebook Messenger

Facebook Messenger, also owned by Facebook, is the second most popular messaging app, with over 1.3 billion monthly active users. Here are some key stats about Facebook Messenger usage:

  • Messenger is the most popular messaging app in the United States, with 107.9 million users (Source: eMarketer)
  • Over 20 billion messages are exchanged between people and businesses on Messenger each month (Source: Facebook)
  • 67% of Messenger users say they expect to message businesses even more over the next two years (Source: Facebook)


WeChat, owned by Tencent, is the dominant messaging app in China, with over 1.2 billion monthly active users. Here are some key stats about WeChat usage:

  • WeChat has a penetration rate of 78% among Chinese mobile internet users (Source: eMarketer)
  • The average WeChat user spends over 77 minutes per day on the app (Source: Tencent)
  • WeChat‘s "mini programs," which are apps within the app, have over 400 million daily active users (Source: Tencent)

Implications and Opportunities for Businesses

The widespread adoption of messaging apps presents significant opportunities for businesses to connect with their customers in more personal and engaging ways. Here are some of the key implications and opportunities:

1. Customer Service

Messaging apps provide a convenient and instant way for customers to reach out to businesses with questions, issues, or feedback. By offering customer service through messaging apps, businesses can improve response times, reduce friction, and enhance customer satisfaction.

For example, KLM Royal Dutch Airlines uses WhatsApp to provide flight information, booking confirmations, and check-in reminders to its customers, resulting in a 40% increase in customer satisfaction (Source: WhatsApp).

2. Marketing and Sales

Messaging apps also offer a powerful platform for businesses to market their products and services, and even facilitate transactions. By leveraging features like chatbots, rich media, and personalized messaging, businesses can create more engaging and interactive experiences for their customers.

For instance, Levi‘s uses a chatbot on Facebook Messenger to help customers find the perfect pair of jeans, resulting in a 30% increase in sales attributed to the chatbot (Source: Levi‘s).

3. User Insights and Feedback

Messaging apps provide businesses with a wealth of user data and insights, which can be used to improve products, services, and marketing strategies. By analyzing user behavior, preferences, and feedback on messaging apps, businesses can gain a deeper understanding of their customers and make data-driven decisions.

For example, Unilever used WhatsApp to gather consumer insights in Brazil, reaching over 5,000 people and generating over 150,000 messages in just a few days (Source: WhatsApp).

However, businesses must also be aware of the potential risks and challenges of using messaging apps, such as privacy concerns, spam, and the need for real-time responsiveness. It‘s essential for businesses to have clear guidelines, processes, and tools in place to manage their messaging app presence effectively.

The Future of Messaging Apps

Looking ahead, the messaging app market is poised for continued growth and innovation. Here are some of the key trends and predictions for the future of messaging apps:

1. Convergence with Other Technologies

Messaging apps are increasingly integrating with other technologies, such as artificial intelligence, augmented reality, and payments, to create more seamless and immersive experiences for users. For example, WeChat‘s "mini programs" allow users to access a wide range of services, from ride-hailing to food delivery, without leaving the app.

2. Expansion into New Markets

While messaging apps are already widely used in many countries, there is still significant room for growth in emerging markets, particularly in Africa and Southeast Asia. As smartphone penetration and internet connectivity continue to improve in these regions, messaging apps are well-positioned to become the primary platform for communication, commerce, and digital services.

3. Privacy and Security

As messaging apps become more central to people‘s lives, privacy and security will become increasingly important considerations. Messaging apps that prioritize end-to-end encryption, data protection, and user control are likely to gain a competitive advantage over those that do not.

4. Regulation and Governance

As messaging apps play a larger role in society and the economy, they will also face increasing scrutiny from regulators and policymakers. Issues such as data privacy, content moderation, and competition will likely be key areas of focus in the coming years.


Messaging apps have become a ubiquitous and indispensable part of our daily lives, with over a third of the global population using these apps to communicate, share, and transact. As the data shows, the adoption of messaging apps varies significantly across regions and countries, but the overall trend is clear: messaging apps are here to stay and will only continue to grow in importance.

For businesses, the rise of messaging apps presents both opportunities and challenges. By leveraging the power of messaging apps to connect with customers, provide value, and gather insights, businesses can gain a competitive edge and future-proof their strategies. However, they must also navigate the complexities of privacy, security, and regulation in this rapidly evolving landscape.

As we look to the future, it‘s clear that messaging apps will play a central role in shaping the way we live, work, and interact with the world around us. By staying informed about the latest trends, statistics, and best practices, businesses and individuals alike can harness the full potential of messaging apps and thrive in the digital age.