Introduction
Avast SecureLine VPN is a popular virtual private network service provided by Avast, a well-known cybersecurity company. While Avast VPN offers numerous benefits, such as secure browsing, online privacy protection, and access to geo-restricted content, there may come a time when you need to cancel your subscription. According to a recent survey by VPNMentor, 33% of VPN users have canceled their subscriptions at some point, with the most common reasons being cost, slow connection speeds, and better alternatives (VPNMentor, 2021).
In this ultimate guide, we‘ll walk you through the various methods for canceling your Avast VPN subscription, provide troubleshooting tips for common issues, and suggest some alternative VPN services that might better suit your needs.
Cancellation Methods
There are several ways to cancel your Avast VPN subscription, depending on how you originally signed up for the service. Let‘s explore each method in detail.
Method 1: Canceling through your Avast account on the website
If you subscribed to Avast VPN directly through the Avast website, you could cancel your subscription by following these steps:
- Go to the Avast website and log in to your account.
- Navigate to the "Subscriptions" section.
- Locate your Avast SecureLine VPN subscription and click on "Unsubscribe."
- Follow the prompts to confirm your cancellation.
💡 Pro Tip: Make sure to cancel your subscription at least 24 hours before the next billing cycle to avoid being charged for an additional month.
Method 2: Canceling through the Google Play Store (Android users)
If you subscribed to Avast VPN through the Google Play Store on your Android device, follow these steps to cancel:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) and select "Subscriptions."
- Find your Avast SecureLine VPN subscription and tap on it.
- Tap "Cancel Subscription" and confirm your cancellation.
📊 Did you know? According to Statista, Android users account for 72.2% of the global mobile operating system market share as of January 2021 (Statista, 2021).
Method 3: Canceling through the App Store (iOS users)
For those who subscribed to Avast VPN through the App Store on their iOS device, use these steps to cancel:
- Open the "Settings" app on your iOS device.
- Tap on your name at the top of the screen, then tap on "Subscriptions."
- Select your Avast SecureLine VPN subscription.
- Tap "Cancel Subscription" and confirm your cancellation.
🔍 Fact: As of Q4 2020, Apple‘s App Store generated $72.3 billion in gross app revenue, while Google Play Store generated $38.6 billion (Sensor Tower, 2021).
Method 4: Canceling through Avast customer support
If you‘re having trouble canceling your subscription through any of the above methods, you can contact Avast customer support for assistance:
- Go to the Avast support website.
- Click on "Contact us" and select "SecureLine VPN" as the product.
- Choose "Cancel my subscription" as the topic and fill out the required information.
- Submit your request and wait for an Avast representative to assist you with the cancellation process.
🌟 Tip: Avast customer support is available 24/7, so don‘t hesitate to reach out if you need help canceling your subscription.
Common Issues and Solutions
While canceling your Avast VPN subscription is generally straightforward, you may encounter some issues along the way. Let‘s address some common problems and provide solutions.
If you‘re having trouble locating the unsubscribe button in your Avast account, try the following:
- Make sure you‘re logged in to the correct Avast account associated with your VPN subscription.
- Check under the "Subscriptions" or "Billing" section of your account dashboard.
- If you still can‘t find the button, contact Avast customer support for guidance.
Issue 2: Not having an Avast account
To cancel your Avast VPN subscription through the website, you‘ll need an Avast account. If you don‘t have one, follow these steps to create an account:
- Go to the Avast website and click on "Sign Up" in the top-right corner.
- Fill out the required information and click "Create Account."
- Verify your email address by clicking on the link sent to your inbox.
- Log in to your new Avast account and proceed with the cancellation process.
Issue 3: Forgetting your Avast account password
If you can‘t remember your Avast account password, you can reset it:
- On the Avast login page, click on "Forgot your password?"
- Enter the email address associated with your account and click "Send Reset Link."
- Check your email inbox for a password reset link and follow the instructions to create a new password.
- Log in with your new password and continue with the cancellation process.
Issue 4: Subscription not appearing in the list of cancelable services
If your Avast VPN subscription doesn‘t appear in your account‘s list of cancelable services, it may be linked to a different email address. To resolve this:
- Check your email inboxes for any correspondence from Avast regarding your VPN subscription.
- If you find an email associated with a different Avast account, log in to that account and proceed with the cancellation.
- If you can‘t locate any relevant emails, contact Avast customer support for further assistance.
Issue 5: Inability to cancel through the Avast account
In some cases, you may be unable to cancel your subscription through your Avast account. If this happens:
- Try canceling through the Google Play Store or App Store, if applicable.
- Contact Avast customer support and request manual cancellation of your subscription.
- If all else fails, you may need to contact your bank or credit card issuer to block future payments to Avast.
Issue 6: Recurring charges even after cancellation
If you continue to be charged for Avast VPN even after canceling your subscription, take these steps:
- Double-check that your cancellation was processed successfully by logging into your Avast account or checking your email for a confirmation.
- If the cancellation was processed, contact Avast customer support and provide proof of your cancellation and the ongoing charges.
- If Avast is unable to resolve the issue, dispute the charges with your bank or credit card issuer and provide evidence of your cancellation.
🔐 Security tip: Always keep records of your subscription cancellations, including confirmation emails and screenshots, to protect yourself from unauthorized charges.
Alternative VPN Services
If you‘re canceling your Avast VPN subscription because you‘re unsatisfied with the service or looking for better options, consider these popular alternatives:
1. NordVPN
- Offers a large network of 5,400+ servers in 59 countries
- Provides strong encryption and advanced security features like double VPN and CyberSec
- Allows up to 6 simultaneous connections
- 30-day money-back guarantee
2. ExpressVPN
- Has a network of 3,000+ servers in 94 countries
- Delivers fast connection speeds and unlimited bandwidth
- Offers 24/7 live chat support
- 30-day money-back guarantee
Comparison Table
| Feature | Avast VPN | NordVPN | ExpressVPN |
|---|---|---|---|
| Number of servers | 700+ | 5,400+ | 3,000+ |
| Number of countries | 34 | 59 | 94 |
| Simultaneous connections | 5 | 6 | 5 |
| Money-back guarantee | 30 days | 30 days | 30 days |
| Price (per month) | $8.99 | $11.95 | $12.95 |
| User rating (Trustpilot) | 2.5/5 | 4.5/5 | 4.7/5 |
As you can see, both NordVPN and ExpressVPN offer a larger server network, more simultaneous connections, and better user ratings compared to Avast VPN. However, they are slightly more expensive. Ultimately, the best VPN for you will depend on your specific needs and budget.
Frequently Asked Questions (FAQ)
1. Can I get a refund when I cancel my Avast VPN subscription?
If you cancel within the 30-day money-back guarantee period, you will receive a full refund. However, if you cancel after this period, you will not be eligible for a refund.
2. Will I lose access to Avast VPN immediately after canceling?
No, you will typically have access to the VPN service until the end of your current billing cycle. After that, your subscription will not be renewed, and you will no longer be able to use Avast VPN.
3. Is it necessary to uninstall the Avast VPN app after canceling my subscription?
While uninstalling the app is not required, it is recommended to free up space on your device and avoid any potential confusion in the future.
Conclusion
Canceling your Avast VPN subscription is a relatively simple process that can be completed through various methods, such as your Avast account, Google Play Store, App Store, or by contacting customer support. By following the steps outlined in this guide and addressing common issues, you should be able to cancel your subscription without any hassle.
If you‘re looking for alternative VPN services, consider NordVPN or ExpressVPN, which offer robust security features, large server networks, and excellent user ratings. Remember to choose a VPN that aligns with your specific needs and budget.
By taking control of your online security and privacy, you can ensure that you‘re getting the best value for your money and protecting your sensitive information from prying eyes. Stay safe and secure!
