Vendor Comparison for Outsourced Digital Workplace Services in 23’

With the rise of remote and hybrid work models, businesses today face mounting pressure to provide employees with seamless digital work environments. This has led to increasing investment in outsourced digital workplace services (ODWS) that integrate various tools and technologies to enable efficient remote collaboration, communication, and operations. According to Gartner, the worldwide ODWS market is forecast to reach $13.3 billion in 2024, up from $11.2 billion in 2024.[1]

In this blog post, we will explore the key vendors offering ODWS solutions and compare their strengths and weaknesses.

What are Outsourced Digital Workplace Services (ODWS)?

ODWS refers to contracting an external service provider to manage and deliver digital workplace solutions for an organization. These services provide tools and technologies to support core workplace capabilities including:[2]

  • Communication and collaboration (e.g. messaging, video conferencing, file sharing)
  • Mobility (e.g. remote access, BYOD support)
  • Service desk and end user support
  • Identity and access management
  • Desktop and application virtualization
  • Workplace analytics and automation

ODWS helps organizations to streamline digital operations, reduce costs, gain access to specialized expertise and technology, and enhance productivity.

Key ODWS Vendors Compared

Here we analyze some of the top vendors offering outsourced digital workplace services:

1. Accenture

  • Global professional services firm with extensive capabilities in strategy, technology, operations and consulting.
  • 540,000+ employees globally.[3]
  • ODWS accounts for only 1% of overall revenue – not a major focus.
  • Serves 260 ODWS clients globally.[4]
  • Strengths: Strong consulting capabilities and innovation through acquisitions.
  • Weaknesses: Lacks focus on mid-market, mostly targets large enterprises.

2. Atos

  • European IT services company focused on digital transformation, cloud, security and decarbonization.
  • 89,000+ employees globally.[5]
  • ODWS is 21% of revenue – significant focus.
  • 700+ ODWS clients globally.[6]
  • Strengths: Commitment to sustainability, workplace transformation.
  • Weaknesses: Challenges with service quality, favors large enterprises.

3. Capgemini

  • Global provider of consulting, technology, professional and outsourcing services.
  • 290,000+ employees globally.[7]
  • ODWS is 6% of overall revenue.
  • 437 ODWS clients globally.[8]
  • Strengths: Strong European presence, focus on intelligent industry.
  • Weaknesses: Lacks innovation, mostly targets large enterprises.

4. Cognizant

  • Global professional services firm focused on digital strategy, technology and operations.
  • 315,000+ employees globally.[9]
  • ODWS is 9% of total revenue.
  • 480 global ODWS clients.[10]
  • Strengths: Excellent delivery and customer satisfaction.
  • Weaknesses: Offshore delivery model, lacks focus on mid-market.

5. DXC Technology

  • Global IT services company providing next-gen technology solutions.
  • 87,000+ employees globally.[11]
  • ODWS accounts for 13% of revenue.
  • 440 ODWS clients globally.[12]
  • Strengths: Efficient device management capabilities.
  • Weaknesses: Lacks innovation due to legacy systems.

6. Fujitsu

  • Japanese multinational IT equipment and services company.
  • 50,000+ employees globally.[13]
  • ODWS is 9% of total revenue.
  • 2,250+ ODWS clients globally.[14]
  • Strengths: Focus on sustainability and customer satisfaction.
  • Weaknesses: Limited mid-market capabilities, mostly targets large enterprises.

7. HCL Technologies

  • Leading global technology company based in India.
  • 225,000+ employees globally.[15]
  • Very strong focus on ODWS – accounts for 24% of revenue.
  • 426 global ODWS clients.[16]
  • Strengths: Enhanced automation and personalization capabilities.
  • Weaknesses: Not suitable for mid-size firms, high attrition rates.

8. Infosys

  • Global consulting and IT services firm helping enterprises navigate digital transformation.
  • 310,000+ employees globally.[17]
  • ODWS is 16% of overall revenue.
  • 595 ODWS clients globally.[18]
  • Strengths: Strong capabilities across emerging tech like AI, automation and cloud.
  • Weaknesses: Lacks specialization in ODWS, focuses on large enterprises.


  • Global IT services provider and business solutions company headquartered in Japan.
  • 62,000+ employees globally.[19]
  • ODWS accounts for 8% of total revenue.
  • 450+ ODWS clients globally.[20]
  • Strengths: Focus on new technologies and capabilities like NTT Cloud Voice.
  • Weaknesses: Lacks global delivery capabilities.

10. Tata Consultancy Services

  • Largest IT services and consulting company in India.
  • 550,000+ employees globally.[21]
  • ODWS is 9% of total revenue.
  • 500+ ODWS clients.[22]
  • Strengths: Strong focus on customer satisfaction, variety of pricing models.
  • Weaknesses: Lacks specialization in ODWS delivery.

11. Wipro

  • Leading global IT, consulting and business process services company based in India.
  • 300,000+ employees globally.[23]
  • ODWS accounts for 18% of revenue – significant focus.
  • 264 ODWS clients globally.[24]
  • Strengths: Focus on automation and human-centric design.
  • Weaknesses: Mostly targets large enterprises, unproven operating model.

Key Takeaways

Based on our analysis of top ODWS vendors:

  • HCL Technologies, Atos and Wipro have the strongest focus on ODWS as part of their business.
  • Most vendors still concentrate on large enterprises rather than mid-size companies.
  • Capabilities vary widely – buyers should evaluate industry expertise, emerging technologies, automation, pricing models and delivery footprint.
  • Focus on customer satisfaction levels and post-implementation support.
  • Prioritize providers that can offer flexibility, customization and tailored solutions.

The ODWS market is dynamic and continues to evolve as remote work expands. Organizations should conduct thorough due diligence to choose providers that best meet their specific digital workplace needs and priorities now and in the future.

  1. Gartner Press Release, March 13, 2023
  2. Gartner Press Release, March 13, 2023
  3. Accenture LinkedIn
  4. Gartner Press Release, March 13, 2023
  5. Atos LinkedIn
  6. Gartner Press Release, March 13, 2023
  7. Capgemini LinkedIn
  8. Gartner Press Release, March 13, 2023
  9. Cognizant LinkedIn
  10. Gartner Press Release, March 13, 2023
  11. DXC Technology LinkedIn
  12. Gartner Press Release, March 13, 2023
  13. Fujitsu LinkedIn
  14. Gartner Press Release, March 13, 2023
  15. HCL Technologies LinkedIn
  16. Gartner Press Release, March 13, 2023
  17. Infosys LinkedIn
  18. Gartner Press Release, March 13, 2023
  19. NTT Data LinkedIn
  20. Gartner Press Release, March 13, 2023
  21. TCS LinkedIn
  22. Gartner Press Release, March 13, 2023
  23. Wipro LinkedIn
  24. Gartner Press Release, March 13, 2023